Earlier this year we partnered with Salesforce.com to unveil GetFeedback for Salesforce, an integrated customer feedback and customer engagement system for Salesforce customers. It’s been a huge success for companies that use the core CRM applications from Salesforce, such as the Service Cloud.
Today we’re excited to expand upon our existing partnership for smaller, fast-growing companies that manage their customer support initiatives with Salesforce Desk.com, and we’re excited to announce the all-new GetFeedback for Desk.com
GetFeedback for Desk.com allows a company deliver amazing customer service by helping them gather the customer feedback they need to answer key questions, including:
Are my customers satisfied and would they recommend my business to others?
What do my customers think about the customer support experience we are providing?
What is the quality of customer service being provided by my support agents? its
When customers are using my support website, are they able to find what they’re looking for?
Are my support articles and how-to guides effective for my customers or are they confusing?
Which aspects of my customer interactions or support process could be improved?
How do my customers feel about interacting with my customer support department?
With GetFeedback for Desk.com, you’ll get:
Improved self-service support
Better feedback on agents
Customer support agents handle many cases over any given period of time. Being able to view aggregate customer feedback across many interactions lets you understand which agents are delivering phenomenal service, and identify areas for agent improvement and training.
Real-time customer service satisfaction metrics
All your customer feedback in one system
GetFeedback for Desk.com is now available to all Desk.com customers in the Application Marketplace and there’s no additional cost for the integration. Get started today by reading more detailed setup instructions of GetFeedback for Desk.com
We hope that you enjoy the new offering!