10 SMS Survey Best Practices
SMS surveys are perfect for reaching customers always on the go. Follow these SMS survey best practices to receive reliable, actionable customer feedback.
Online Surveys
Why GetFeedback is the Best Customer Experience (CX) Solution for Salesforce
At GetFeedback we believe the simpler a customer experience (CX) solution, the better. Read about our top competitive advantages.
How to Follow Up With NPS® Detractors, Promoters, and Passives
How to engage with Net Promoter Score (NPS) detractors, promoters and passive in a way that it will boost customer satisfaction.
How to Use Net Promoter Score® (NPS®) to Drive Growth
Many companies measure NPS, but few use it to its fullest potential. The Net Promoter Score survey isn't where the magic happens—it’s where it begins.
How the South Dublin County Volunteer Centre Tripled Survey Response Rates
The Volunteer Centre’s mission is to promote the value of volunteer work and increase its range and quality in Ireland.
Introducing SMS Invitations
Now companies can collect real-time, quality feedback from on-the-go customers with GetFeedback's SMS survey feature: SMS Invitations.
How to Implement SMS Surveys With GetFeedback
Use this guide to learn how to apply and optimize this new survey distribution feature.
How to Use Online Surveys to Re-Engage With Customers
Use online surveys to rekindle the relationship that was once there with your customers.
Use Your Live Chat Survey Data to Improve CX
You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. You want to put
5 Smart Ways to Use Your NPS® Survey Results
A Net Promoter Score isn't just a number. Learn how to use your NPS survey results to boost customer retention and provide the best customer experience.
How to Create Customer Surveys for Content Marketing
A successful content marketing strategy relies on good customer feedback. Use this guide to develop a customer survey that'll help drive your content.
5 Survey Tips for Getting Better Customer Data
The best customer experience starts with great customer data. Collect actionable customer data with these 5 online survey tips.
How to Implement Automated Email Surveys With GetFeedback
Use this guide to learn how to apply and optimize this new survey distribution feature.
Use Voice of Customer (VoC) Data to Improve Customer Service
Learn how to use Voice of Customer (VOC) data to listen to your customers and optimize your customer service experience across all support channels.
Everything You Need to Know About Survey Response Rates
You’ve created a great survey. Now how do you get people to take it? Use these simple strategies to maximize your online survey response rates.
How to Deliver a Great Customer Experience
The term "customer experience" gets thrown around a lot, but what does a great customer experience look like? Here are five qualities that define it.
Introducing Automated Email
With Automated Email you can create engaging one-touch email surveys that are sent directly at specific points in the customer journey.
How to Create the Perfect Customer Survey
Three ingredients to create the perfect customer survey and improve customer service and overall experience.
Is Your Customer Satisfaction Survey Dissatisfying Customers?
Customer satisfaction surveys get a bad rap, because they tend to be... well, bad. But surveys don't have to suck! Use these 8 best practices.
What’s the Customer Loyalty Loop?
How the customer loyalty loop and customer feedback via surveys will help you create a customer journey map that'll boost customer retention.
Use This Checklist to Create the Perfect Customer Survey
Detailed pre-survey checklist to help you launch the perfect customer survey.
Introducing GetFeedback for Salesforce Chat
Now companies can seamlessly integrate elegant surveys at the end of their live chat conversations and collect real-time, contextual customer feedback.
How to Implement Live Chat for Customer Support
The modern customer expects instant support from a real person—can you provide that?
Streamlining Support with Salesforce Case Forms
Salesforce case forms help streamline your support processes and give customers an easy way to get in touch. Here are 6 simple steps to creating one.