How integrating a survey feedback action plan into your processes will help improve your products and services, and show your customers you genuinely care.
No results for
Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a
Survey reporting isn’t a prescribed formula. You need a way to present your findings in a meaningful way that caters
When you write a story, what is the first thing you should think about? Your audience.
Staying competitive in business today requires meeting and exceeding customer expectations. To do that, you first need to know what
With GetFeedback Flow Templates, surveys can be embedded directly in Salesforce screen flows to provide an easy-to-use interface that simplifies data collection.
Customer Effort Score (CES) approaches the customer service experience from a unique angle, and it's proven to predict customer loyalty.
There are several benefits that customer satisfaction questionnaires lend to your team, even outside of your customer support and experience functions.
Learn how to build a customer service survey that will increase your customer response rate and get you the customer data you need to succeed.
Survey emails are one of the best ways to get customer information straight from the source. But times are changing,
How to create and distribute post-even surveys that'll help you measure the success of your event and learn how to improve future events.
With GetFeedback Actions, companies can surface time-sensitive feedback and prompt quick action from internal teams to enhance the customer experience.
Surveys. It’s what every company wants following a consumer’s experience with their brand. We finish a phone conversation with tech support
Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s
Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go.
Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a
Building the perfect event requires careful planning and research. To do so, you must engage your participants with well-thought-out event survey questions.
Read how YETI fuels their customer centric values through GetFeedback.
Let's look at three different scenarios wherein email surveys are the ideal option for gathering great customer feedback.
GetFeedback seamlessly connects with Salesforce so you can easily manage your data and build an integrated feedback program.
This article features the post-chat survey best practices that all customer service teams should use to measure the success of their live chat program.
When it comes to choosing survey tools, there are a number of factors at play. Use this article to figure out what survey tool is right for your needs.
Happy employees result in happy customers. To identify the happiness level of your employees, you should use these two job satisfaction survey templates.
Find out how to make a survey online that your customers will want to take and that will boost response rates and help you make smart business decisions.