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7 Effective Ways to Collect Customer Feedback through Social Media

Here are 7 effective (and some outside-the-box) ways to collect customer feedback using your business's social channels.

Introducing GetFeedback Flow Templates

With GetFeedback Flow Templates, surveys can be embedded directly in Salesforce screen flows to provide an easy-to-use interface that simplifies data collection.

New and Improved: GetFeedback Actions

With GetFeedback Actions, companies can surface time-sensitive feedback and prompt quick action from internal teams to enhance the customer experience.

SMS Survey Best Use Cases

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go.

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