The Importance of Customer Feedback for the Food Industry
In this article we explore five reasons why you need to collect customer feedback if you work in the food industry.
In this article we explore five reasons why you need to collect customer feedback if you work in the food industry.
Here are 7 effective (and some outside-the-box) ways to collect customer feedback using your business's social channels.
How to use survey data collection to optimize your customer experience (CX) across all departments within your organization.
Response bias is a problem for anyone undertaking market research. Let’s face it—when you conduct any market research or customer
Listening to what your customers have to say and providing what they want is fundamental to the success of your
GetFeedback turns Field Service Lightning into a more well-rounded solution by providing deeper visibility into the onsite service experience.
Six years ago, GetFeedback started on a journey to give companies a better way to listen to their customers –
How integrating a survey feedback action plan into your processes will help improve your products and services, and show your customers you genuinely care.
Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a
Survey reporting isn’t a prescribed formula. You need a way to present your findings in a meaningful way that caters
When you write a story, what is the first thing you should think about? Your audience.
Staying competitive in business today requires meeting and exceeding customer expectations. To do that, you first need to know what
With GetFeedback Flow Templates, surveys can be embedded directly in Salesforce screen flows to provide an easy-to-use interface that simplifies data collection.
Customer Effort Score (CES) approaches the customer service experience from a unique angle, and it's proven to predict customer loyalty.
There are several benefits that customer satisfaction questionnaires lend to your team, even outside of your customer support and experience functions.
Survey emails are one of the best ways to get customer information straight from the source. But times are changing,
How to create and distribute post-even surveys that'll help you measure the success of your event and learn how to improve future events.
With GetFeedback Actions, companies can surface time-sensitive feedback and prompt quick action from internal teams to enhance the customer experience.
Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s
Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a
Building the perfect event requires careful planning and research. To do so, you must engage your participants with well-thought-out event survey questions.
Read how YETI fuels their customer centric values through GetFeedback.
This article features the post-chat survey best practices that all customer service teams should use to measure the success of their live chat program.
Happy employees result in happy customers. To identify the happiness level of your employees, you should use these two job satisfaction survey templates.