The Importance of Customer Feedback for the Food Industry
In this article we explore five reasons why you need to collect customer feedback if you work in the food industry.
Online Surveys
7 Effective Ways to Collect Customer Feedback through Social Media
Here are 7 effective (and some outside-the-box) ways to collect customer feedback using your business's social channels.
Why Survey Data Collection Is More Important Than Ever
How to use survey data collection to optimize your customer experience (CX) across all departments within your organization.
How to Reduce the Risk of Response Bias in Your Surveys
Response bias is a problem for anyone undertaking market research. Let’s face it—when you conduct any market research or customer
How to Use Surveys to Land More Business Leads
Listening to what your customers have to say and providing what they want is fundamental to the success of your
Introducing GetFeedback for Field Service Lightning
GetFeedback turns Field Service Lightning into a more well-rounded solution by providing deeper visibility into the onsite service experience.
We’re Excited to Join the SurveyMonkey Family!
Six years ago, GetFeedback started on a journey to give companies a better way to listen to their customers –
How to Take Survey Feedback and Build an Actionable Plan
How integrating a survey feedback action plan into your processes will help improve your products and services, and show your customers you genuinely care.
Designing Surveys: 4 Key Things to Consider
Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a
Survey Reporting: How to Communicate Your Survey Results
Survey reporting isn’t a prescribed formula. You need a way to present your findings in a meaningful way that caters
Ask NPS® questions using a storytelling approach
When you write a story, what is the first thing you should think about? Your audience.
Creating a Questionnaire That Drives Responses
Staying competitive in business today requires meeting and exceeding customer expectations. To do that, you first need to know what
Introducing GetFeedback Flow Templates
With GetFeedback Flow Templates, surveys can be embedded directly in Salesforce screen flows to provide an easy-to-use interface that simplifies data collection.
Why You Should Care About the Customer Effort Score (CES)
Customer Effort Score (CES) approaches the customer service experience from a unique angle, and it's proven to predict customer loyalty.
Customer Satisfaction Questionnaires: Top Benefits of Using Them
There are several benefits that customer satisfaction questionnaires lend to your team, even outside of your customer support and experience functions.
Survey Emails: How to Grab Your Customer’s Attention
Survey emails are one of the best ways to get customer information straight from the source. But times are changing,
Post-Event Surveys: What is the Best Time to Send Them Out?
How to create and distribute post-even surveys that'll help you measure the success of your event and learn how to improve future events.
New and Improved: GetFeedback Actions
With GetFeedback Actions, companies can surface time-sensitive feedback and prompt quick action from internal teams to enhance the customer experience.
Employee Satisfaction Surveys: How to Keep Teams Happy and Thriving
Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s
Are Customer Satisfaction Score (CSAT) Surveys Still Relevant?
Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a
Event Survey Questions: 7 Questions You Must Ask Your Attendees
Building the perfect event requires careful planning and research. To do so, you must engage your participants with well-thought-out event survey questions.
How YETI Stays Ahead With Feedback
Read how YETI fuels their customer centric values through GetFeedback.
How to Create the Perfect Post-Chat Survey
This article features the post-chat survey best practices that all customer service teams should use to measure the success of their live chat program.
Job Satisfaction Surveys: 2 Templates for You to Use
Happy employees result in happy customers. To identify the happiness level of your employees, you should use these two job satisfaction survey templates.