The 8 steps to creating a successful post-purchase survey plan.
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How to build a customer feedback tool stack that connects you to your users.
Web surveys are great for customer feedback, but how do you figure out what feedback to capture?
4 free online survey templates to get help you get your feedback program started now.
In this article, we give some tips on how to best design your survey to fit your audience and make your survey more successful.
Develop surveys that will help you gather insights quickly so you can turn that data into focused action plans that accelerate your retention rates.
Learn which surveys you should use to measure the experience at each touchpoint in the customer journey map (CJM).
Find samples of feedback forms for your customers that will help you get more responses and more useful feedback to improve your business.
How can companies understand consumer brand perception when they’re looking at it from inside the box? We’ll cover some tools and methods that capture it.
Event and conference surveys are a great way to capture attendee feedback after the big day is over. Here are 10 quick tips on sending post-event surveys.
Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations.
Churn can cripple any organization. These 40 customer retention stats reinforce the growing need for effective customer experience management.
You need a plan for sharing your surveys that put your existing outlets and channels to good use.
This guide covers four key methods to successfully conduct customer research that will help you improve overall customer experience.
Bad survey questions can easily muddy your data and derail your business decisions. Here are 7 examples of questions to avoid in your next survey.
The right conference and event survey questions to help you deliver the best event experience.
Without a compelling subject line, your survey may never get opened. Try these 5 survey email subject line strategies to boost open rates and responses.
In this article we explore five reasons why you need to collect customer feedback if you work in the food industry.
Here are 7 effective (and some outside-the-box) ways to collect customer feedback using your business's social channels.
How to use survey data collection to optimize your customer experience (CX) across all departments within your organization.
Response bias is a problem for anyone undertaking market research. Let’s face it—when you conduct any market research or customer
Listening to what your customers have to say and providing what they want is fundamental to the success of your
GetFeedback turns Field Service Lightning into a more well-rounded solution by providing deeper visibility into the onsite service experience.
Six years ago, GetFeedback started on a journey to give companies a better way to listen to their customers –