How to leverage employee NPS (eNPS)
Why employee NPS surveys are valuable for your business and how they can help provide an accurate measurement of employee satisfaction.
Net Promoter Score
Transactional NPS (tNPS)
Learn why transactional NPS surveys are valuable for your business and when it’s appropriate to use them.
NPS®: The pros and cons
An overview of the benefits and limitations of using the Net Promoter Score.
How to use the Net Promoter Score® (NPS) metric
Simplifying CX YouTube series video on how to use the NPS metric.
NPS® question guide
Everything you need to know about the NPS question, its history, and how to use it.
Become a Net Promoter Score® (NPS) expert in one month
Become an NPS expert with our comprehensive 4-week email course.
4 ways to use rNPS to boost retention in 2021, from our CX leader roundtable
Relational NPS is a great check in with customers. It’s also a valuable tool you can leverage to boost retention in 2021. Here's what we learned from our CX leader roundtable.
NPS, CSAT, and CES: Know the difference and why it matters
How to Calculate Your Net Promoter Score (NPS)
NPS calculation formula and interpretation of data.
Zen Internet prioritizes the Customer Experience with GetFeedback for Salesforce
Zen Internet became a top-tier ISP by providing top-class customer service. Read on to see how the company set up a feedback loop to continually improve its CX.
How to Drive More Revenue with NPS, CSAT, and CES
Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue.
Customer Experience Management for Salesforce
GetFeedback by SurveyMonkey offers the most flexible, easy-to-use CX technology with the fastest time-to-value in market.
The catalogue of customer experience metrics
The most popular CX metrics catalogued by purpose and best use case.
The top 3 customer experience metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.
5 ways to prove your CX metrics are impacting business results
How to connect your CX results to the overall performance of your organization.
GetFeedback’s Salesforce Integration gave Vena the Bigger Picture
Read on to find out how Vena’ CX strategy evolved to an automated insight engine.
Measure Customer Loyalty With NPS in Salesforce
The reasons you should use NPS, and our three pillars for improving your NPS program with the GetFeedback Salesforce integration.
How to Drive More Revenue With NPS, CSAT, and CES
Customer feedback is critical for good business as it identifies strengths and blind spots in your customer experience. But, simply
40 customer retention statistics you need to know
Churn can cripple any organization. These 40 customer retention stats reinforce the growing need for effective customer experience management.
How to use NPS® surveys to create the best customer experience
The right NPS survey will help you build long-lasting relationships with your customers.
How to use customer loyalty metrics: NPS®, CES & CSAT
This guide will teach you how to use customer loyalty metrics to improve customer experience and increase retention rates.
Taking action with Net Promoter Score (NPS) in Salesforce
The basics on how to use a Net Promoter Score (NPS) survey.
NPS, CES, CSAT: Which One is the Best Metric?
How to use NPS, CES and CSAT to measure customer loyalty and improve the customer experience across the entire organization.
How to Measure Net Promoter Score® (NPS®) With Salesforce
Net Promoter Score is a fundamental customer loyalty metric. Learn how to integrate NPS with Salesforce to drive real results from customer feedback.
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