The CX leader handbook
Learn how to find the right customer experience job, thrive as a leader, and strategically plan for the future.
Guides
The ultimate guide to customer service
The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.
What is ecommerce experience and how to improve it
Learn why creating a great ecommerce experience is important for the success of your business and for improving your ecommerce customer satisfaction.
How to collect customer feedback in ecommerce
This guide will walk you through asking for, and then acting on, ecommerce customer feedback for your business.
How to improve customer experience in ecommerce
Learn how to provide customers with a great ecommerce experience and discover ways to optimize your website.
How to leverage employee NPS (eNPS)
Why employee NPS surveys are valuable for your business and how they can help provide an accurate measurement of employee satisfaction.
Best places for customer service certification & training
Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.
Transactional NPS (tNPS)
Learn why transactional NPS surveys are valuable for your business and when it’s appropriate to use them.
How to get your CCXP credentials
Learn what the CCXP is, why it matters, and how to get it.
How CX design can power your CX strategy
Learn why CX design is a critical component of creating great customer experiences and why you need a CX strategy.
What is Customer Experience Management?
How CXM helps increase customer satisfaction, loyalty, and brand advocacy while cutting costs.
Customer satisfaction survey questions
Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices
How to ask open-ended questions
A complete guide to open-ended questions in surveys.
Quantitative vs. qualitative research: Learn the differences and when to use each
How to measure customer satisfaction KPIs
How to collect customer satisfaction metrics and take strategic action based on your findings.
14 motivational customer satisfaction quotes
From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience.
What is a Voice of the Customer survey?
The ultimate guide for using VoC surveys to improve the customer experience.
NPS® question guide
Everything you need to know about the NPS question, its history, and how to use it.
What is a Likert scale and how to use it
Everything you need to know about using a Likert scale, from advantages to best practices and examples.
What are customer touchpoints?
Identify customer touchpoints, map out a complete customer journey, and optimize the customer experience.
Customer loyalty survey questions
20 essential customer loyalty survey questions and surveying best practices.
23 customer service tips to provide great experiences
Top tips to provide better service that’ll benefit your business and your customers.
The product manager’s CX handbook
Ten essential elements product managers need to build an agile customer feedback program.
The complete guide to website surveys
Everything you need to know about website surveys, from deciding what kind of survey you want to run to asking the perfect questions.
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