Customer Stories

How PUMA used multi-dimensional customer feedback to drive a digital transformation

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PUMA was ready to continue their upward momentum and were all set with their 2020 plans - until the pandemic changed everything. Quickly adapting from brick and mortar stores to online shopping, they needed to quickly optimize their digital customer experience.

GetFeedback was implemented throughout the customer journey, giving customers the opportunity to provide feedback in real time and providing the PUMA team with customer insights. The result? A 62% jump in PayPal revenue and an 11% increase in NPS. Download the PDF to learn more about how PUMA revamped their digital customer experience with GetFeedback.

Download the PDF to learn more about how PUMA revamped their digital customer experience with GetFeedback.
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