This guide covers how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers.
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Simplifying CX YouTube series episode on the difference between digital experience and customer experience.
Simplifying CX YouTube series on the most popular user experience terms.
Everything you need to know to conduct a successful user research program.
Scale your hyper-personalized customer support program with the help of AI and chatbots.
Design your CX program to include mobile devices, voice-command, and Internet of Things.
Designing a customer experience that seamlessly incorporates the machines from our daily lives.
How to design a customer experience that prioritizes the always-evolving human and machine interconnection.
GetFeedback joins forces with Usabilla to form a CX suite that brings a multi-channel view of the customer experience across your entire customer journey.
How to properly use artificial intelligence (AI) to personalize the customer experience.
The relationship between digital experience and CX explained. We break down the role DX plays in CX and why it matters for brands who want to grow in the experience economy.
4 free online survey templates to get help you get your feedback program started now.
What is hyper-personalization and how to achieve it in your CX program.
In this article, we will explore how AI can improve the customer experience, increase the revenue for your retail company, and why your business needs an app.
Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go.
SMS surveys are perfect for reaching customers always on the go. Follow these SMS survey best practices to receive reliable, actionable customer feedback.
Now companies can collect real-time, quality feedback from on-the-go customers with GetFeedback's SMS survey feature: SMS Invitations.
Use this guide to learn how to apply and optimize this new survey distribution feature.
You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. You want to put
Live chat customer service comes with its unique challenges. Do you know what they are? Here are 5 live chat service pain points and how to overcome them.
An inside look into GetFeedback's best practices for live chat customer service.
Now companies can seamlessly integrate elegant surveys at the end of their live chat conversations and collect real-time, contextual customer feedback.
The modern customer expects instant support from a real person—can you provide that?
Modern customers prefer modern support. Stay ahead of the curve by providing great mobile customer service. Alexa Lemzy from TextMagic explains how.