Customer Experience

How to prove the ROI of digital customer feedback

Three ways to prove the return on investment of your ecommerce feedback program.

Riding the wave: Advice from finance to maximize the impact of your CX program

Recommendations for getting finance alignment and support to meet your CX goals in 2021.

17 high-value customer appreciation ideas

Looking for high-value ways you can show your customers you appreciate them? Here are some ideas.

Customers say the darndest things

Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it.

Five steps to building a robust CX tech stack

Simplifying CX YouTube series episode on building a robust CX technology stack.

Customer loyalty survey questions

20 essential customer loyalty survey questions and surveying best practices.

23 customer service tips to provide great experiences

Top tips to provide better service that’ll benefit your business and your customers.

Improve Your Customer Service With These 5 Steps

Working to improve your customer service has always been important, but in today’s highly competitive business environment it’s more essential

Adapt your CX strategy in 2021 using people, process, and technology

Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.

Customer experience in 2021: Which trends are here to stay, according to top CX leaders

COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay? Find out three top findings from our recent CX study and discussion with senior CX leaders.

2021 CX predictions

Simplifying CX YouTube series video highlighting 2021 CX predictions.

Mylo drives positive customer experience with GetFeedback

Customer feedback prompted changes that resulted in month-over-month revenue growth for Mylo.

4 ways to use rNPS to boost retention in 2021, from our CX leader roundtable

Relational NPS is a great check in with customers. It’s also a valuable tool you can leverage to boost retention in 2021. Here's what we learned from our CX leader roundtable.

5 customer experience trends to watch for in 2021

How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions.

Preparing for the COVID-19 Holiday Rush: 6 Ways to Support the New Customer

Influence is everything: 3 tips for managing up and out from our CX leader roundtable

A candid conversation with senior CX leaders reveals their struggles, triumphs, and secrets to successfully influencing executives and cross-functional peers.

Lippert Components fueled innovations using GetFeedback

After implementing GetFeedback, Lippert improved its customer experiences within a matter of weeks of receiving customer insights. It also built a community of brand advocates that provided feedback and shared new product and service ideas.

Interview with CX Ambassador Matthew Phillip

Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space.