What is the difference between customer care and customer service?
An overview of customer care the role it plays in the overall customer experience.
Customer Experience
Driving change through the post-support case interaction survey
How CX leaders embark on the journey of asking, listening, and acting on customer insights.
Best places for customer service certification & training
Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.
Transactional NPS (tNPS)
Learn why transactional NPS surveys are valuable for your business and when it’s appropriate to use them.
How to get your CCXP credentials
Learn what the CCXP is, why it matters, and how to get it.
New Research: Customer Service Trends and Best Practices
A global study to identify the latest customer service trends and best practices for curating and optimizing customer feedback.
GetFeedback simplifies CX for Salesforce customers with a new integration and a new app
New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.
What is More Important: A Good Product or a Good After-Sales Service?
Imagine your old phone broke down and now you need a new one. You want to treat yourself by buying
GetFeedback announces new AI-powered insights, listening, and automation capabilities
New capabilities to accelerate and scale your CX program.
How CX design can power your CX strategy
Learn why CX design is a critical component of creating great customer experiences and why you need a CX strategy.
CX vs. UX
A detailed explanation of the difference between customer experience and user experience.
How to respond to positive and negative feedback
Best practices for collecting and responding to both positive and negative customer feedback.
Introducing GetFeedback’s new brand
We've decided to rebrand GetFeedback. Here's our journey to rebrand, including how we landed our brand look and feel, logo, and tone and voice.
Driving growth with digital customer feedback: 4 insights from CX leaders
4 tips from the SurveyMonkey CX Leader Roundtable Community
What is Customer Experience Management?
How CXM helps increase customer satisfaction, loyalty, and brand advocacy while cutting costs.
Customer satisfaction survey questions
Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices
7 conseils pour un tunnel de paiement fluide et efficace
Interview with CX Ambassador Mike Cancel about Pandora's customer experience program
We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.
4 ways to step up your organization’s CX Maturity
Best practices, pitfalls, and next steps for leveraging a CX maturity model at your organization
What is customer service experience?
Everything you need to know about the customer service experience and how to optimize it.
14 motivational customer satisfaction quotes
From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience.
NPS® question guide
Everything you need to know about the NPS question, its history, and how to use it.
6 tips for building better customer relationships at scale in 2021
SurveyMonkey's CX leaders share trends and advice for providing support at scale
Announcing GetFeedback’s integration with Salesforce Commerce Cloud
Seamlessly connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results