Customer Stories
funda captures key insights to inform product development and elevate the voice of the user
Interview with Pierre Leurquin, Digital, Data & E-Commerce Director at Christofle
Pierre Leurquin explains why Maison Christofle has selected GetFeedback to improve its digital customer experience.
How PUMA used multi-dimensional customer feedback to drive a digital transformation
How Carrefour uses VoC to continuously improve the customer experience
How Carrefour relies on Voice of the Customer to continuously improve CX and strengthen its customer-centricity.
Mylo drives positive customer experience with GetFeedback
Customer feedback prompted changes that resulted in month-over-month revenue growth for Mylo.
Lippert Components fueled innovations using GetFeedback
After implementing GetFeedback, Lippert improved its customer experiences within a matter of weeks of receiving customer insights. It also built a community of brand advocates that provided feedback and shared new product and service ideas.
SpendHQ's Focus on CX Hastened the Sales Process by 20% with GetFeedback
Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey. Learn how the company creates a great customer experience to drive value for its customers from start to finish.
Zen Internet prioritizes the Customer Experience with GetFeedback for Salesforce
Zen Internet became a top-tier ISP by providing top-class customer service. Read on to see how the company set up a feedback loop to continually improve its CX.
GetFeedback’s Salesforce Integration gave Vena the Bigger Picture
Read on to find out how Vena’ CX strategy evolved to an automated insight engine.
Cisco Secures Customer Satisfaction With GetFeedback
Read how Cisco's Stealthwatch Division uses GetFeedback to improve customer satisfaction through survey automation.
How YETI Stays Ahead With Feedback
Read how YETI fuels their customer centric values through GetFeedback.
How the South Dublin County Volunteer Centre Tripled Survey Response Rates
The Volunteer Centre’s mission is to promote the value of volunteer work and increase its range and quality in Ireland.
How Eargo Improved Survey Response Rates by 20%
Eargo's modern hearing aids help people experience the world more fully. Here's how the innovative company uses surveys to connect with its customers.
How Ticketfly Increased Agent Productivity by 250%
Ticketfly uses GetFeedback to scale its support function and improve its customer experience. Learn how the events platform boosted agent productivity.
How Peapack-Gladstone Bank Supercharged Its Client Experience
We sat down with Peapack-Gladstone Bank to understand why they tapped into GetFeedback to supercharge their client experience.
How BRP Revolutionized Its Customer Experience
Learn how BRP’s family of powersport brands turn to GetFeedback to measure and understand customer experience and boost dealer insights.
How Campaign Monitor does the NPS® survey at scale
Campaign Monitor uses the NPS survey to measure customer loyalty and overall sentiment. Here's how they scale the process with 200,000 customers.
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