What are customer touchpoints?
Identify customer touchpoints, map out a complete customer journey, and optimize the customer experience.
Customer Journey Mapping
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Demystifying Customer Journey Mapping: Highlights From CX Leader Roundtable
A candid conversation with senior CX leaders reveals the top challenges and best practices for navigating customer journey maps.
How to Improve Marketing and Sales Using Customer Journey Mapping
Strategies for leveraging the practice of customer journey mapping across Marketing and Sales departments.
The Difference Between B2C and B2B Customer Journey Mapping
Simplifying CX YouTube series episode on customer journey mapping for B2B and B2C companies.
Demystifying the Customer Journey Map, featuring Forrester Research
In this webinar you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
The right survey to measure each touchpoint of the customer journey
Learn which surveys you should use to measure the experience at each touchpoint in the customer journey map (CJM).
How to Identify Weaknesses in Your Customer Journey Map
Steps to identifying the weaknesses in your customer journey that, if improved, will lead to improved customer satisfaction and better business performance.
![Customer Journey Map Guide [Examples & Free Template]](http://images.ctfassets.net/freurdme1ae3/2v98TLezxGeikPs1lA2JVJ/056c42bef28f903cec177cd5e123c4ed/5202001Customer-Experience-Journey-Map-Guide-Header-Image.jpg?w=2160&h=1404&q=80&fm=webp&fit=fill&f=face)
Customer Journey Map Guide [Examples & Free Template]
This guide will teach you how to create a customer experience journey map, analyze each key touchpoint, and take action.
How to Use NPS® Data to Transform the Customer Journey
How to turn NPS data into an improved experience throughout the customer journey.
How to Use Your Customer Journey Map to Increase Business Productivity
Find out how to use your customer journey map to boost productivity across your organization.
How to Increase Your Bottom Line with a Customer Journey
Get more customers, decrease churn, and increase loyalty in a fraction of the time with a customer journey map. Introduction
How to Create an Omnichannel Customer Journey Map in Retail
Learn how to engage your prospects and improve your customer experience through an omni-channel customer journey map.
Customer Experience Is at the Core of the Customer Journey
The customer journey is evolving. Modern consumers want a more personalized customer experience, and companies can secure their loyalty by delivering it.