Simplifying CX YouTube series episode on customer journey mapping for B2B and B2C companies.
Customer Journey Mapping
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In this webinar you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
Learn which surveys you should use to measure the experience at each touchpoint in the customer journey map (CJM).
Steps to identifying the weaknesses in your customer journey that, if improved, will lead to improved customer satisfaction and better business performance.
This guide will teach you how to create a customer experience journey map, analyze each key touchpoint, and take action.
So you’ve decided to use an NPS (Net Promoter Score®) survey to improve your brand’s customer experience (CX). You’ve decided on
Find out how to use your customer journey map to boost productivity across your organization.
Get more customers, decrease churn, and increase loyalty in a fraction of the time with a customer journey map. Introduction
Learn how to engage your prospects and improve your customer experience through an omni-channel customer journey map.
The customer journey is evolving. Modern consumers want a more personalized customer experience, and companies can secure their loyalty by delivering it.