How to Take Action on CSAT Feedback
A process map to take action CSAT feedback: how to transform, consume, and operationalize customer feedback collected via a CSAT survey.
Customer Satisfaction Score
Customer Satisfaction Score (CSAT): complete guide
This guide will teach you how to use the Customer Satisfaction Score metric, boost loyalty, and prove the ROI.
NPS, CES, CSAT: Which One is the Best Metric?
How to use NPS, CES and CSAT to measure customer loyalty and improve the customer experience across the entire organization.
Optimize Customer Satisfaction With Our Free CSAT Toolkit
Download our free Customer Satisfaction Score (CSAT) toolkit for customer satisfaction best practices, a free CSAT survey template, and much more.
How to Improve Your Customer Satisfaction Score (CSAT) Score
You have a good Customer Satisfaction Score (CSAT) but you want to make it even better. Here's proven-to-work tips on how to improve your CSAT score.
What to Do if You Have a Poor CSAT Score
Detailed list of steps to take to improve your poor Customer Satisfaction Score (CSAT) and optimize customer experience (CX).
How to Use the CSAT Metric in Your CX Program
How to measure your Customer Satisfaction Score (CSAT) and use the insight to optimize your customer experience (CX) program.
CSAT vs. NPS®: Similarities and Differences
A comparison of CSAT vs. NPS as it relates to your Voice of the Customer (VoC) program.
Are Customer Satisfaction Score (CSAT) Surveys Still Relevant?
Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a
Is Your Customer Satisfaction Survey Dissatisfying Customers?
Customer satisfaction surveys get a bad rap, because they tend to be... well, bad. But surveys don't have to suck! Use these 8 best practices.
5 Customer Support Surveys for Quality-Driven Teams
Empowering your support team by using the right feedback solution is crucial to a company's success. Here are five customer support surveys to use.
Collect Quick, Actionable Feedback with Like/Dislike Questions
Empower your survey respondents to quickly tell you how they feel about a specific experience or piece of content with our new Like/Dislike question type.
Introducing GetFeedback for Salesforce Service Cloud
Customers ask for help through more channels than ever before. GetFeedback for Salesforce Service Cloud helps teams improve every service experience.
Creating a Case Closed CSAT Workflow with Salesforce
Measuring customer service quality with Salesforce is crucial, and you can do it seamlessly with a case closed CSAT survey workflow in Service Cloud.
How to Measure Customer Satisfaction with Salesforce
Customer satisfaction data belongs in Service Cloud. Here are the basics of measuring CSAT with Salesforce, from implementation to best practices.
10 Simple Ways to Increase Customer Satisfaction
Countless interactions make up the customer experience. Companies can use customer satisfaction surveys to start capturing those moments.
6 Satisfaction Surveys Every Company Should Send
Customer satisfaction surveys reveal customer preferences, top reasons for churn, and opportunities to improve processes company-wide.
5 Reasons Customer Satisfaction Metrics Still Matter
Happy customers become the repeat buyers who keep your business alive. Here are 5 reasons you should constantly monitor your customer satisfaction metrics.
5 Online Survey Types That Help Build a Better Business
Learn the five most common use cases for online surveys, and how your business can use them to gather valuable feedback to improve and be successful.
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