GetFeedback by SurveyMonkey offers the most flexible, easy-to-use CX technology with the fastest time-to-value in market.
Customer Effort Score
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How to connect your CX results to the overall performance of your organization.
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.
The most popular CX metrics catalogued by purpose and best use case.
Interview with Brett Frazer, head of customer service at Sun Basket, about his career in the customer experience space.
If you want to make a real impact on customer loyalty, it starts with measuring Customer Effort Score (CES). Let’s talk about how to do just that.
Five steps to prove the value of your customer effort score program.
The four major activities that must be undertaken after CES feedback is received by the company.
Learn how to use the Customer Effort Score metric, boost loyalty, and prove the ROI of your efforts.
Customer feedback is critical for good business as it identifies strengths and blind spots in your customer experience. But, simply
This guide will teach you how to use customer loyalty metrics to improve customer experience and increase retention rates.
An infographic that explans why effortless experience is not all that matters when it comes to cultivating customer loyalty.
How to use NPS, CES and CSAT to measure customer loyalty and improve the customer experience across the entire organization.
Live chat support can be tricky. But don’t worry, we’ve got your back—follow these 10 tips to always deliver an amazing customer service experience.
Customer Effort Score (CES) approaches the customer service experience from a unique angle, and it's proven to predict customer loyalty.
If you’re ready to measure your live chat customer success, consider the following four metrics to identify your strengths and areas of improvement.
Live chat customer service comes with its unique challenges. Do you know what they are? Here are 5 live chat service pain points and how to overcome them.
An inside look into GetFeedback's best practices for live chat customer service.
Use these two very effective (and often overlooked) survey methods to predict customer retention.
Discover how you can use GetFeedback to quickly measure Customer Effort Score and understand the holistic service experience.
Empowering your support team by using the right feedback solution is crucial to a company's success. Here are five customer support surveys to use.
When it comes to improving CX, not all KPIs are created equal. Measuring customer effort score can prove to be the most potent source for CX insight.