The top 9 skill sets you need in your core customer experience team in order to succeed.
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Interview with April Obersteller, senior manager of customer experience at YETI, a seller of premier outdoor gear, about her career in the customer experience space.
Christine Rimer, VP of Customer Experience & Advocacy at SurveyMonkey, shares the top 3 skills you need to succeed based on insights from our recent CX peer survey.
SurveyMonkey's VP of CX Christine Rimer shares her thoughts on the evolving role of CX to kick off our monthly LinkedIn livestream series.
Interview with Simon Whight, platform technical architect at Zen Internet, an internet service provider in Manchester, England, about his career in the customer experience space.
How to properly use artificial intelligence (AI) to personalize the customer experience.
How to connect your CX results to the overall performance of your organization.
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.
How to measure customer loyalty across your customer experience program.
Three different ways to leverage integrated surveys with Salesforce to help modernize your business operations and deliver great CX.
How companies can show empathy and deliver meaningful customer experience needed during a global crisis.
Understand the importance of pulling in customer feedback for data analysis and how to harness the power of Einstein Prediction Builder.
The relationship between digital experience and CX explained. We break down the role DX plays in CX and why it matters for brands who want to grow in the experience economy.
How to use customer feedback as a guide to creating a great customer experience.
Interview with Brett Frazer, head of customer service at Sun Basket, about his career in the customer experience space.
How to build a customer feedback tool stack that connects you to your users.
Web surveys are great for customer feedback, but how do you figure out what feedback to capture?
4 free online survey templates to get help you get your feedback program started now.
In this article, we give some tips on how to best design your survey to fit your audience and make your survey more successful.
What is hyper-personalization and how to achieve it in your CX program.
The six CX trends that you can't ignore in 2020.
In this article, we will explore how AI can improve the customer experience, increase the revenue for your retail company, and why your business needs an app.
If you want to make a real impact on customer loyalty, it starts with measuring Customer Effort Score (CES). Let’s talk about how to do just that.
Five steps to prove the value of your customer effort score program.