How to leverage employee surveys to improve EX during this pandemic.
No results for
Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space.
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience.
Three ways for CX and Product teams to work better together in optimizing the customer experience.
A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today.
Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space.
Scale your hyper-personalized customer support program with the help of AI and chatbots.
What it really takes to succeed in running a cross-functional CX program.
Design your CX program to include mobile devices, voice-command, and Internet of Things.
Designing a customer experience that seamlessly incorporates the machines from our daily lives.
HP’s Brandon McGovern shares how he’s pivoting his CX program to stay relevant in today’s circumstances in our livestream series, CX Confessions.
The 8 steps to creating a successful post-purchase survey plan.
The most prominent challenges of running a cross-functional CX team and how to overcome them.
The traits, discipline, and knowledge that it takes to lead a successful customer experience program.
The CX charter is a concise document that defines roles, responsibilities, timelines, and outcomes for your cross-functional CX program.
Establish these five committees to properly structure and govern a cross-functional CX program.
Interview with April Obersteller, senior manager of customer experience at YETI, a seller of premier outdoor gear, about her career in the customer experience space.
The top 9 skill sets you need in your core customer experience team in order to succeed.
Christine Rimer, VP of Customer Experience & Advocacy at SurveyMonkey, shares the top 3 skills you need to succeed based on insights from our recent CX peer survey.
SurveyMonkey's VP of CX Christine Rimer shares her thoughts on the evolving role of CX to kick off our monthly LinkedIn livestream series.
Interview with Simon Whight, platform technical architect at Zen Internet, an internet service provider in Manchester, England, about his career in the customer experience space.
How to properly use artificial intelligence (AI) to personalize the customer experience.
How to connect your CX results to the overall performance of your organization.
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.