A look into the new-normal customer and how to meet their evolving expectations.
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Adapt your CX program to COVID-19 and continue to deliver great connected experiences.
Strategies for leveraging the practice of customer journey mapping across Marketing and Sales departments.
A look into the impact that corporate values can have on employee experience.
NPS calculation formula and interpretation of data.
A look into how the way we're wired impacts employees' perception of work and satisfaction.
Top three ways CX and HR can collaborate for better results on customer and employee experience.
How to leverage employee surveys to improve EX during this pandemic.
Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space.
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience.
Three ways for CX and Product teams to work better together in optimizing the customer experience.
A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today.
Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space.
Scale your hyper-personalized customer support program with the help of AI and chatbots.
What it really takes to succeed in running a cross-functional CX program.
Design your CX program to include mobile devices, voice-command, and Internet of Things.
Designing a customer experience that seamlessly incorporates the machines from our daily lives.
HP’s Brandon McGovern shares how he’s pivoting his CX program to stay relevant in today’s circumstances in our livestream series, CX Confessions.
The 8 steps to creating a successful post-purchase survey plan.
The most prominent challenges of running a cross-functional CX team and how to overcome them.
The traits, discipline, and knowledge that it takes to lead a successful customer experience program.
The CX charter is a concise document that defines roles, responsibilities, timelines, and outcomes for your cross-functional CX program.
Establish these five committees to properly structure and govern a cross-functional CX program.