New job in customer experience? Do this on the first 90 days
Expert guidance on how to tackle the first three months in your new CX leadership role, by Jeannie Walters.
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Are you a CX Champ or Chump?
Effortless Experience: Does it still matter?
Webinar recap: Matt Dixon reflects on The Effortless Experience.
Compassion, flexibility, and empathy: How we managed our Customer Operations team during the pandemic
How to scale personalized customer experiences
A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.
COVID-19 has forever changed CX. Here’s how
The pandemic has driven changes to customer experience that we could never have expected. Learn what’s changed and what’s here to stay.
Why should you invest in CX? Experts weigh in
A recap of customer experience experts Shep Hyken and Dan Gingiss’ session at the 2nd Annual CX Impact Summit.
Eight customer service trends to look out for in 2022
The 2022 state of the CX professional
CX expert shares commentary on the CX profession in 2022, including salary and compensations, different team structures, unique skill sets, and common challenges.
How to provide more personalized customer experiences
Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report.
Four keys to customer experience success in 2022
CX trends and priorities to leverage to deliver results in the new era of customer experience.
How to Measure Customer Satisfaction With CSAT
Visibility into customer experience is invaluable. After all, customer happiness leads to success. Learn how to measure customer satisfaction with CSAT.
CX Leader Roundtable wrap-up: The employee and customer experience connection
During the latest CX Leader Roundtable, we explored the connection between employee experience (EX) and customer experience (CX).
How to Define Customer Satisfaction and Measure it
In this article, we talk about just that: how you can define customer satisfaction and the methods to measure it.
A sales rep’s guide to customer retention: 5 ways to keep your buyers coming back
4 ways to create the perfect retail experience
Notable trends in consumer preferences that will influence how retailers run their CX programs.
Meet Momentive: agility and insights to help you shape experiences of tomorrow
SurveyMonkey (SVMK inc.), the maker of GetFeedback, is now Momentive.
A new kind of CX maturity assessment that’ll empower you to make real progress
What is the difference between customer care and customer service?
An overview of customer care the role it plays in the overall customer experience.
Driving change through the post-support case interaction survey
How CX leaders embark on the journey of asking, listening, and acting on customer insights.
What is More Important: A Good Product or a Good After-Sales Service?
Imagine your old phone broke down and now you need a new one. You want to treat yourself by buying
CX vs. UX
A detailed explanation of the difference between customer experience and user experience.
How to respond to positive and negative feedback
Best practices for collecting and responding to both positive and negative customer feedback.
Everything you need to know about measuring customer satisfaction
Become a CSAT expert with our comprehensive 4-week email course.
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