New job in customer experience? Do this on the first 90 days
Expert guidance on how to tackle the first three months in your new CX leadership role, by Jeannie Walters.
Expert guidance on how to tackle the first three months in your new CX leadership role, by Jeannie Walters.
Webinar recap: Matt Dixon reflects on The Effortless Experience.
A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.
The pandemic has driven changes to customer experience that we could never have expected. Learn what’s changed and what’s here to stay.
A recap of customer experience experts Shep Hyken and Dan Gingiss’ session at the 2nd Annual CX Impact Summit.
CX expert shares commentary on the CX profession in 2022, including salary and compensations, different team structures, unique skill sets, and common challenges.
Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report.
CX trends and priorities to leverage to deliver results in the new era of customer experience.
Visibility into customer experience is invaluable. After all, customer happiness leads to success. Learn how to measure customer satisfaction with CSAT.
During the latest CX Leader Roundtable, we explored the connection between employee experience (EX) and customer experience (CX).
In this article, we talk about just that: how you can define customer satisfaction and the methods to measure it.
Notable trends in consumer preferences that will influence how retailers run their CX programs.
SurveyMonkey (SVMK inc.), the maker of GetFeedback, is now Momentive.
An overview of customer care the role it plays in the overall customer experience.
How CX leaders embark on the journey of asking, listening, and acting on customer insights.
Imagine your old phone broke down and now you need a new one. You want to treat yourself by buying
A detailed explanation of the difference between customer experience and user experience.
Best practices for collecting and responding to both positive and negative customer feedback.
Become a CSAT expert with our comprehensive 4-week email course.
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