Interview with CX Ambassador and expert Myshka Sansoin of BRP. She reveals her successes, challenges, and pains from her many years in the CX industry.
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Steps to identifying the weaknesses in your customer journey that, if improved, will lead to improved customer satisfaction and better business performance.
Find samples of feedback forms for your customers that will help you get more responses and more useful feedback to improve your business.
How can companies understand consumer brand perception when they’re looking at it from inside the box? We’ll cover some tools and methods that capture it.
Read how Cisco's Stealthwatch Division uses GetFeedback to improve customer satisfaction through survey automation.
Customer feedback is critical for good business as it identifies strengths and blind spots in your customer experience. But, simply
Event and conference surveys are a great way to capture attendee feedback after the big day is over. Here are 10 quick tips on sending post-event surveys.
Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations.
B2B and B2C customer journey mapping differerences explained. Learn what to do to optimize the experience for your particular industry.
Churn can cripple any organization. These 40 customer retention stats reinforce the growing need for effective customer experience management.
When companies prioritize the experience customers have with their brand, everyone benefits in the long run.
You need a plan for sharing your surveys that put your existing outlets and channels to good use.
This guide covers four key methods to successfully conduct customer research that will help you improve overall customer experience.
You’re ready to integrate your feedback program with Salesforce. But where do you begin? We’ll help you get started.
Bad survey questions can easily muddy your data and derail your business decisions. Here are 7 examples of questions to avoid in your next survey.
This guide will teach you how to create a customer experience journey map, analyze each key touchpoint, and take action.
The right NPS survey will help you build long-lasting relationships with your customers.
The right conference and event survey questions to help you deliver the best event experience.
Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.
This guide will teach you how to use customer loyalty metrics to improve customer experience and increase retention rates.
Without a compelling subject line, your survey may never get opened. Try these 5 survey email subject line strategies to boost open rates and responses.
The basics on how to use a Net Promoter Score (NPS) survey.
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
In this article we explore five reasons why you need to collect customer feedback if you work in the food industry.