The six CX trends that you can't ignore in 2020.
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In this article, we will explore how AI can improve the customer experience, increase the revenue for your retail company, and why your business needs an app.
If you want to make a real impact on customer loyalty, it starts with measuring Customer Effort Score (CES). Let’s talk about how to do just that.
Five steps to prove the value of your customer effort score program.
The four major activities that must be undertaken after CES feedback is received by the company.
Learn how to use the Customer Effort Score metric, boost loyalty, and prove the ROI of your efforts.
The reasons you should use NPS, and our three pillars for improving your NPS program with the GetFeedback Salesforce integration.
Interview with Graham Clark, sales and marketing manager at B Cellars, a vineyard in Napa Valley, CA, about his career in the customer experience space.
How to use customer loyalty metrics (NPS, CSAT, CES) to drive the best survey program and boost revenue for your company.
Access best practices, a customer satisfaction survey template, and our new interactive CSAT calculator.
In this webinar you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
5 easy ways you can increase loyalty, boost engagement and optimize your customer experience program.
Use our interactive calculator to measure your Customer Satisfaction Score (CSAT) and its impact on ROI.
Develop surveys that will help you gather insights quickly so you can turn that data into focused action plans that accelerate your retention rates.
Winning customer experience strategies are relatively simple to build; It all centers around a single focal point: getting to know your customers.
In this article we are going to talk about how to use social media to attract and retain customers via 5 proven-to-work strategies.
5 steps to running a successful Voice of the Customer (VoC) program using GetFeedback's CX solution that integrates effortlessly with Salesforce.
Artificial Intelligence (AI) can be a powerful tool for delivering great customer experience (CX). Here are 4 ways you should apply AI in your CX program.
Learn which surveys you should use to measure the experience at each touchpoint in the customer journey map (CJM).
Interview with CX Ambassador and expert Myshka Sansoin of BRP. She reveals her successes, challenges, and pains from her many years in the CX industry.
Steps to identifying the weaknesses in your customer journey that, if improved, will lead to improved customer satisfaction and better business performance.
Find samples of feedback forms for your customers that will help you get more responses and more useful feedback to improve your business.
How can companies understand consumer brand perception when they’re looking at it from inside the box? We’ll cover some tools and methods that capture it.
Read how Cisco's Stealthwatch Division uses GetFeedback to improve customer satisfaction through survey automation.