Access best practices, a customer satisfaction survey template, and our new interactive CSAT calculator.
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In this webinar you'll learn how to create a customer journey map, what business objectives it helps achieve, and the differences between B2B and B2C journey mapping.
5 easy ways you can increase loyalty, boost engagement and optimize your customer experience program.
Use our interactive calculator to measure your Customer Satisfaction Score (CSAT) and its impact on ROI.
Develop surveys that will help you gather insights quickly so you can turn that data into focused action plans that accelerate your retention rates.
Winning customer experience strategies are relatively simple to build; It all centers around a single focal point: getting to know your customers.
In this article we are going to talk about how to use social media to attract and retain customers via 5 proven-to-work strategies.
5 steps to running a successful Voice of the Customer (VoC) program using GetFeedback's CX solution that integrates effortlessly with Salesforce.
Artificial Intelligence (AI) can be a powerful tool for delivering great customer experience (CX). Here are 4 ways you should apply AI in your CX program.
Learn which surveys you should use to measure the experience at each touchpoint in the customer journey map (CJM).
Interview with CX Ambassador and expert Myshka Sansoin of BRP. She reveals her successes, challenges, and pains from her many years in the CX industry.
Steps to identifying the weaknesses in your customer journey that, if improved, will lead to improved customer satisfaction and better business performance.
Find samples of feedback forms for your customers that will help you get more responses and more useful feedback to improve your business.
How can companies understand consumer brand perception when they’re looking at it from inside the box? We’ll cover some tools and methods that capture it.
Read how Cisco's Stealthwatch Division uses GetFeedback to improve customer satisfaction through survey automation.
Customer feedback is critical for good business as it identifies strengths and blind spots in your customer experience. But, simply
Event and conference surveys are a great way to capture attendee feedback after the big day is over. Here are 10 quick tips on sending post-event surveys.
Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations.
B2B and B2C customer journey mapping differerences explained. Learn what to do to optimize the experience for your particular industry.
Churn can cripple any organization. These 40 customer retention stats reinforce the growing need for effective customer experience management.
When companies prioritize the experience customers have with their brand, everyone benefits in the long run.
You need a plan for sharing your surveys that put your existing outlets and channels to good use.
This guide covers four key methods to successfully conduct customer research that will help you improve overall customer experience.
You’re ready to integrate your feedback program with Salesforce. But where do you begin? We’ll help you get started.