When companies prioritize the experience customers have with their brand, everyone benefits in the long run.
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You need a plan for sharing your surveys that put your existing outlets and channels to good use.
This guide covers four key methods to successfully conduct customer research that will help you improve overall customer experience.
You’re ready to integrate your feedback program with Salesforce. But where do you begin? We’ll help you get started.
Bad survey questions can easily muddy your data and derail your business decisions. Here are 7 examples of questions to avoid in your next survey.
This guide will teach you how to create a customer experience journey map, analyze each key touchpoint, and take action.
The right NPS survey will help you build long-lasting relationships with your customers.
Planning and executing an event takes major time and money. The right conference and event survey questions help you deliver.
Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce.
This guide will teach you how to use customer loyalty metrics to improve customer experience and increase retention rates.
Without a compelling subject line, your survey may never get opened. Try these 5 survey email subject line strategies to boost open rates and responses.
The basics on how to use a Net Promoter Score (NPS) survey.
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
In this article we explore five reasons why you need to collect customer feedback if you work in the food industry.
With text analytics, you can examine open-text feedback for an organized, actionable, high-level view on the feelings and the comments
Here is how to optimize your CSAT score to gain the most value.
The complete list of the newest Customer Satisfaction Score (CSAT) industry benchmarks by the American Customer Satisfaction Index (ACSI).
The three key CX takeaways from Dreamforce 2019: Artificial intelligence (AI), personalized experience, and voice technology.
Here are 7 effective (and some outside-the-box) ways to collect customer feedback using your business's social channels.
A process map to take action CSAT feedback: how to transform, consume, and operationalize customer feedback collected via a CSAT survey.
This guide will teach you how to use the Customer Satisfaction Score metric, boost loyalty, and prove the ROI.
Follow these 5 visual economy rules to deliver the best visual customer experience on your site.
Four Voice of the Customer (VoC) trends for B2B businesses in 2019 that will teach you how to compete in CX with other brands in your industry.
In this article, we talk about just that: how you can define customer satisfaction and the methods to measure it.