Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey. Learn how the company creates a great customer experience to drive value for its customers from start to finish.
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A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today.
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
Watch this on-demand webinar and learn how to launch a cross-functional CX program that enforces customer-centric strategies across departments.
Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments.
Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space.
Four steps to integrate user feedback into your bug tracking program.
Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts.
Simplifying CX YouTube series episode on customer journey mapping for B2B and B2C companies.
Simplifying CX YouTube series episode on the effortless experience concept.
Simplifying CX YouTube series episode on how to use the CSAT metric.
Simplified CX YouTube series episode on how to run a successful VoC program.
Scale your hyper-personalized customer support program with the help of AI and chatbots.
What it really takes to succeed in running a cross-functional CX program.
Design your CX program to include mobile devices, voice-command, and Internet of Things.
Designing a customer experience that seamlessly incorporates the machines from our daily lives.
How to design a customer experience that prioritizes the always-evolving human and machine interconnection.
HP’s Brandon McGovern shares how he’s pivoting his CX program to stay relevant in today’s circumstances in our livestream series, CX Confessions.
GetFeedback joins forces with Usabilla to form a CX suite that brings a multi-channel view of the customer experience across your entire customer journey.
The 8 steps to creating a successful post-purchase survey plan.
The most prominent challenges of running a cross-functional CX team and how to overcome them.
The traits, discipline, and knowledge that it takes to lead a successful customer experience program.
The CX charter is a concise document that defines roles, responsibilities, timelines, and outcomes for your cross-functional CX program.
GetFeedback has partnered with Salesforce on a new trail to help Salesforce employees guide customers on building a best-in-class customer experience (CX) program.