The top 9 skill sets you need in your core customer experience team in order to succeed.
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Our 2020 research reveals a new outlook on the CX space and how to thrive in it.
The four key elements you need to implement for a successful cross-functional customer experience program.
Christine Rimer, VP of Customer Experience & Advocacy at SurveyMonkey, shares the top 3 skills you need to succeed based on insights from our recent CX peer survey.
Zen Internet became a top-tier ISP by providing top-class customer service. Read on to see how the company set up a feedback loop to continually improve its CX.
We surveyed 180 CX professionals to dig into challenges, opportunities, and the state of CX teams.
Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue.
SurveyMonkey's VP of CX Christine Rimer shares her thoughts on the evolving role of CX to kick off our monthly LinkedIn livestream series.
Interview with Simon Whight, platform technical architect at Zen Internet, an internet service provider in Manchester, England, about his career in the customer experience space.
How to properly use artificial intelligence (AI) to personalize the customer experience.
GetFeedback by SurveyMonkey offers the most flexible, easy-to-use CX technology with the fastest time-to-value in market.
The most popular CX metrics catalogued by purpose and best use case.
How to connect your CX results to the overall performance of your organization.
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.
How to measure customer loyalty across your customer experience program.
Three different ways to leverage integrated surveys with Salesforce to help modernize your business operations and deliver great CX.
How companies can show empathy and deliver meaningful customer experience needed during a global crisis.
Understand the importance of pulling in customer feedback for data analysis and how to harness the power of Einstein Prediction Builder.
The relationship between digital experience and CX explained. We break down the role DX plays in CX and why it matters for brands who want to grow in the experience economy.
How to use customer feedback as a guide to creating a great customer experience.
Interview with Brett Frazer, head of customer service at Sun Basket, about his career in the customer experience space.
Vena Solutions helps companies manage their finances by transforming Microsoft Excel into an enterprise-class business and finance solution. Read on to find out how Vena Solutions’ CX strategy evolved to an automated insight engine.
How to build a customer feedback tool stack that connects you to your users.
Web surveys are great for customer feedback, but how do you figure out what feedback to capture?