The future is all about the customer. We pulled together the year's most influential customer experience articles from CX thought leaders around the web.
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If your company has customers, then it has a reputation. Here are 3 simple tips for online reputation management, plus some brands that are doing it right.
Salesforce asked 7,000 people what they expect from modern brands. We summed up their most interesting findings on today's "connected customer."
The world may be more connected than ever, but people are tuning out. If you're looking to grow organically, customer engagement has to be a priority.
Consumers can always find a brand that delivers the same thing—just cheaper and faster. Here are 4 strategies to boost brand loyalty and customer retention.
Customer surveys make a major statement about your brand. Here are 7 clever ways to turn your customer feedback program into an insight gold mine.
Customer churn is one of the biggest detriments to the growth of an organization. These six simple strategies can help you minimize your customer churn.
Loyal customers save your company money, predict future sales, generate referrals, and gain value over time. Here are 5 ways to drive customer loyalty.
Campaign Monitor uses the NPS survey to measure customer loyalty and overall sentiment. Here's how they scale the process with 200,000 customers.
Loyal customers are crucial to a brand's success. So how do you get them? First, by designing a customer onboarding experience that sets the tone.
The Net Promoter Score (NPS) is a simple metric that can spark serious growth. Here's how and why it's become a trusted measure of customer loyalty.
It takes a personalized, customer-centric approach to capture the modern consumer's attention. That's why customer experience is the next frontier.
The customer journey is evolving. Modern consumers want a more personalized customer experience, and companies can secure their loyalty by delivering it.
GetFeedback Analytics unlocks the power of your survey data. With real-time dashboards, you can track and share the metrics that matter most.
Countless interactions make up the customer experience. Companies can use customer satisfaction surveys to start capturing those moments.
Customer satisfaction surveys reveal customer preferences, top reasons for churn, and opportunities to improve processes company-wide.
When we (a survey company) discovered the flaws in our first CSAT surveys, we set out to find a reliable formula for measuring customer satisfaction.
Unhappy customers force companies to confront and solve the problems that are negatively impacting their business, and those solutions can lead to success.
Happy customers become the repeat buyers who keep your business alive. Here are 5 reasons you should constantly monitor your customer satisfaction metrics.
Customers want personalized experiences with companies. Omni-channel customer support improves the customer experience one ticket at a time.
Poor survey design yields fewer responses, leaving you with bad data that can lead to bad decisions. Here are 5 tips for designing surveys for success.
Good data starts with good surveys. These 4 tactics help boost your survey response rates, yielding better customer insights one question at a time.
There are two main ways to approach managing multiple surveys within Salesforce, and we’ll look at specific use cases that illustrate each one.
To collect valuable feedback, you have to ask for it the right way.. Before you send online surveys, check these to-dos off your list.