Customer experience (CX) is a term we're hearing a lot about these days. But what does it really mean, and how is it different from customer service?
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Sales feedback can improve win rates big time, but few companies measure their sales experience. Here's how we used win-loss surveys to sell smarter.
Companies have to prove that customer feedback breeds real results. Here's a look at how customer surveys help companies create positive change.
Measuring customer service quality with Salesforce is crucial, and you can do it seamlessly with a case closed CSAT survey workflow in Service Cloud.
Salesforce asked more than 2,600 customer service professionals how they're responding to higher customer demands. Here are 5 takeaways from their report.
Social is changing the way we do business. In this post, we dig into the best practices for delivering and measuring social customer service.
By analyzing customer feedback regularly, companies can stay in tune with their needs and ultimately increase retention. Here are three ways to do it.
Customer satisfaction data belongs in Service Cloud. Here are the basics of measuring CSAT with Salesforce, from implementation to best practices.
It's a simple question that can tell you a lot about your customers and your business. Net Promoter Score is the customer service metric to track today.
The future is all about the customer. We pulled together the year's most influential customer experience articles from CX thought leaders around the web.
If your company has customers, then it has a reputation. Here are 3 simple tips for online reputation management, plus some brands that are doing it right.
Salesforce asked 7,000 people what they expect from modern brands. We summed up their most interesting findings on today's "connected customer."
The world may be more connected than ever, but people are tuning out. If you're looking to grow organically, customer engagement has to be a priority.
Consumers can always find a brand that delivers the same thing—just cheaper and faster. Here are 4 strategies to boost brand loyalty and customer retention.
Customer surveys make a major statement about your brand. Here are 7 clever ways to turn your customer feedback program into an insight gold mine.
Customer churn is one of the biggest detriments to the growth of an organization. These six simple strategies can help you minimize your customer churn.
Loyal customers save your company money, predict future sales, generate referrals, and gain value over time. Here are 5 ways to drive customer loyalty.
Campaign Monitor uses the NPS survey to measure customer loyalty and overall sentiment. Here's how they scale the process with 200,000 customers.
Loyal customers are crucial to a brand's success. So how do you get them? First, by designing a customer onboarding experience that sets the tone.
The Net Promoter Score (NPS) is a simple metric that can spark serious growth. Here's how and why it's become a trusted measure of customer loyalty.
It takes a personalized, customer-centric approach to capture the modern consumer's attention. That's why customer experience is the next frontier.
The customer journey is evolving. Modern consumers want a more personalized customer experience, and companies can secure their loyalty by delivering it.
GetFeedback Analytics unlocks the power of your survey data. With real-time dashboards, you can track and share the metrics that matter most.
Countless interactions make up the customer experience. Companies can use customer satisfaction surveys to start capturing those moments.