The support experience is made up of small interactions that leave big impressions. Here are 4 customer support touchpoints that might need your attention.
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Customer support and customer success both focus on driving customer satisfaction and loyalty, just in different ways. But will they be different for long?
Companies often struggle to personalize their customer interactions and messaging. We'll look at how two types of experience surveys help boost engagement.
Customer feedback plays a huge role in customer experience management. We put together a shortlist of CX metrics every company can benefit from tracking.
Ticketfly uses GetFeedback to scale its support function and improve its customer experience. Learn how the events platform boosted agent productivity.
We've been hard at work on new features and updates to help you capture better feedback. GetFeedback Summer '17 is a roundup of our latest releases. Dig in!
With dashboard filtering and sharing, you can give everyone on your team a personalized view of the customer feedback that matters most to them.
With the Image Upload question type, you can capture visual feedback from customers in any GetFeedback survey. Here are some ideas for putting it to use!
Website Surveys give you all the power of a GetFeedback survey, and they can live anywhere on your site. Engage more web visitors—no coding required.
If you're to get your company's CX program off the ground, you're not alone. Here are the top challenges CX leaders face and some ways to overcome them.
We’ll cover email survey best practices that help you maximize response rates and get data you can count on.
Modern consumers want modern experiences. Personalized surveys help brands collect better data and make smarter decisions with customer feedback.
Maintaining a knowledge base gets exponentially more complicated as a business grows. That's where knowledge base surveys can help.
Customers ask for help through more channels than ever before. GetFeedback for Salesforce Service Cloud helps teams improve every service experience.
Great customer service leads to happy customers, higher retention, and more revenue.
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
We sat down with Peapack-Gladstone Bank to understand why they tapped into GetFeedback to supercharge their client experience.
We created Custom Notifications to help you get feedback in the right hands immediately, so your team can close the loop faster.
We're excited to unveil GetFeedback for Financial Services: a new way for FinServ companies to enhance the client experience and drive long-term loyalty.
In the financial services industry, client relationships hinge on more than just customer service.
Countless factors led to the United Airlines failure, and countless interactions led to the public consensus that their customer experience is problematic.
The top questions to ask when developing a brand positioning strategy—and few ways marketing surveys can help you answer them.
Learn how BRP’s family of powersport brands turn to GetFeedback to measure and understand customer experience and boost dealer insights.
On the Salesforce Marketing Cloudcast, GetFeedback CMO Kraig Swensrud explains why marketers should lead the charge on customer experience initiatives.