GetFeedback Text Analytics examines open-ended feedback in real time and surfaces the keywords and phrases that matter most, so you can spot trends faster.
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Salesforce Admins play a critical business role, but they often fly below the radar. We asked two MVPs to tell us what makes an Awesome Admin awesome.
Want to boost your survey response rates? Start with a better invitation. We saw 210% more responses when we embedded a question in our survey emails.
With GetFeedback’s new Managed Mapping, Salesforce novices and veterans alike can automate the survey mapping process—no custom fields required.
Modern customers expect convenient support, so seamless self-service is fundamental to customer experience. Here are 5 reasons it's great for business.
Salesforce celebrates 15 years of Dreamforce this year. Check out our #dreamfacts infographic for cool stats on the largest tech conference in the world.
Millennials are now the largest consumer demographic in the world, and their preferences have made an major impact on how we think about customer service.
Generate beautiful survey email templates for Salesforce or your email marketing tool. Embed survey questions inside your email to boost response rates!
Salesforce goes big for Dreamfest. Take a look at the bands who've headlined in the past and guess who will take the stage this year. You could win a pass!
Customers want consistent, positive experiences from brands, no matter the time or place. Here are 4 ways to keep up with rising customer expectations.
Customer support needs support too. Here are a few of the challenges modern support teams face internally, and a few ways you can empower them to succeed.
Happy employees = happy customers. It seems obvious, so why do companies often overlook the employee experience when they focus on the customer experience?
The support experience is made up of small interactions that leave big impressions. Here are 4 customer support touchpoints that might need your attention.
Customer support and customer success both focus on driving customer satisfaction and loyalty, just in different ways. But will they be different for long?
Companies often struggle to personalize their customer interactions and messaging. We'll look at how two types of experience surveys help boost engagement.
Customer feedback plays a huge role in customer experience management. We put together a shortlist of CX metrics every company can benefit from tracking.
Ticketfly uses GetFeedback to scale its support function and improve its customer experience. Learn how the events platform boosted agent productivity.
We've been hard at work on new features and updates to help you capture better feedback. GetFeedback Summer '17 is a roundup of our latest releases. Dig in!
With dashboard filtering and sharing, you can give everyone on your team a personalized view of the customer feedback that matters most to them.
With the Image Upload question type, you can capture visual feedback from customers in any GetFeedback survey. Here are some ideas for putting it to use!
Website Surveys give you all the power of a GetFeedback survey, and they can live anywhere on your site. Engage more web visitors—no coding required.
If you're to get your company's CX program off the ground, you're not alone. Here are the top challenges CX leaders face and some ways to overcome them.
We’ll cover email survey best practices that help you maximize response rates and get data you can count on.
Modern consumers want modern experiences. Personalized surveys help brands collect better data and make smarter decisions with customer feedback.