How do you measure support quality? When we realized our Customer Satisfaction (CSAT) was inflated, we tried a new tactic: focusing on customer effort.
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In order to stay customer-centric, business leaders have to build a culture that values customer-centricity above all else. Here are 4 ways to do it.
Are you guilty of over-surveying? You might be driving people away. Survey fatigue is a real problem for companies. Here are 4 simple ways to avoid it.
Consumers count on each others' opinions to make smart purchase decisions. Review Trackers' Megan Wenzl shares 3 ways to generate consistent online reviews.
Focusing on customer satisfaction on the frontline isn't enough. Here are 5 tactics to build a customer-centric philosophy that breeds happy customers.
Customer surveys can sound the alarm when service issues threaten your business. These 3 tactics will help you dig deeper into customer support feedback.
Is your customer feedback sitting in an Excel spreadsheet? You're not alone. Get more from customer feedback by integrating your surveys with Salesforce.
Eargo's modern hearing aids help people experience the world more fully. Here's how the innovative company uses surveys to connect with its customers.
Angry customers are par for the course when you work in support. Here's how you can get past the rage and turn negative product feedback into progress.
Want to spot trends in real time, boost survey response rates, and sync feedback to Salesforce with a single click? Check out GetFeedback Winter '18!
GetFeedback Text Analytics examines open-ended feedback in real time and surfaces the keywords and phrases that matter most, so you can spot trends faster.
Salesforce Admins play a critical business role, but they often fly below the radar. We asked two MVPs to tell us what makes an Awesome Admin awesome.
Want to boost your survey response rates? Start with a better invitation. We saw 210% more responses when we embedded a question in our survey emails.
With GetFeedback’s new Managed Mapping, Salesforce novices and veterans alike can automate the survey mapping process—no custom fields required.
Modern customers expect convenient support, so seamless self-service is fundamental to customer experience. Here are 5 reasons it's great for business.
Salesforce celebrates 15 years of Dreamforce this year. Check out our #dreamfacts infographic for cool stats on the largest tech conference in the world.
Millennials are now the largest consumer demographic in the world, and their preferences have made an major impact on how we think about customer service.
Generate beautiful survey email templates for Salesforce or your email marketing tool. Embed survey questions inside your email to boost response rates!
Salesforce goes big for Dreamfest. Take a look at the bands who've headlined in the past and guess who will take the stage this year. You could win a pass!
Customers want consistent, positive experiences from brands, no matter the time or place. Here are 4 ways to keep up with rising customer expectations.
Customer support needs support too. Here are a few of the challenges modern support teams face internally, and a few ways you can empower them to succeed.
Happy employees = happy customers. It seems obvious, so why do companies often overlook the employee experience when they focus on the customer experience?
The support experience is made up of small interactions that leave big impressions. Here are 4 customer support touchpoints that might need your attention.
Customer support and customer success both focus on driving customer satisfaction and loyalty, just in different ways. But will they be different for long?