Feedback is a gold mine for businesses. Learn how to scale your survey program and maximize your insights with Multi-Language and Draft Mode.
No results for
GetFeedback for Pardot arms marketers with prospect feedback throughout the buyer journey, so they can learn from their audiences every step of the way.
It's time to ditch the lengthy lead forms. With progressive profiling, you can capture meaningful marketing data over time without aggravating your leads.
Surveys are only as good as the results they get you. Learn how to increase response rates and improve the quality of feedback you collect every day.
Customer support looks very different than it did a decade ago. Today, agents support customers over many channels, and not all channels are created equal.
How do you close the loop and stay ahead of your customers’ needs?
Modern customers prefer modern support. Stay ahead of the curve by providing great mobile customer service. Alexa Lemzy from TextMagic explains how.
Most product teams are disconnected from the users they're serving. Here are some simple tips on user-proofing your product strategy and driving adoption.
If you're not a consumer brand, generating online reviews can be tough. G2 Crowd's Levi Olmstead shares tips on driving reviews as a B2B brand.
Customer feedback is essential if you want to understand your target audience. Here are 3 marketing surveys that help brands connect with their buyers.
Collecting feedback doesn't have to be impersonal and boring. Here are 5 survey tips you can use to start getting the data you need to succeed.
Want to keep tabs on customer sentiment without the hassle? With our prebuilt survey question, measuring customer satisfaction is easier than ever.
When you're a CSM juggling dozens of new accounts, tuning into customers' needs is challenging enough. Start measuring customer health without the headache.
The e-commerce experience is the key to success for online retailers. Anand Srinivasan of Hubbion shares 7 simple web elements that make all the difference.
Nobody's a stranger to the multiple choice question. But do you know all there is to know about this versatile question type? Master it with our tips.
Discover how you can use GetFeedback to quickly measure Customer Effort Score and understand the holistic service experience.
Customers count on email support for quick, convenient help. Learn how to maximize support efficiency without sacrificing quality with these 6 simple tips!
By embedding surveys within webpages and blogs, marketers can utilize content feedback to craft articles and resources tailored to their audience's demands.
NPS, CSAT or CES? Which metric should you use to measure customer satisfaction? Here's a quick guide to give you the pros and cons of each.
Empowering your support team by using the right feedback solution is crucial to a company's success. Here are five customer support surveys to use.
Finding the right survey software can be challenging if you don't know where to start. Here's a 4 step guide to help you choose the right one.
When it comes to improving CX, not all KPIs are created equal. Measuring customer effort score can prove to be the most potent source for CX insight.
We asked Help Scout's Mat Patterson what a "support-driven" company looks like. Read the full Q&A for his thoughts on culture, leadership & authenticity.
Empower your survey respondents to quickly tell you how they feel about a specific experience or piece of content with our new Like/Dislike question type.