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What's The Difference Between Digital Experience and Customer Experience?

Simplifying CX YouTube series episode on the difference between digital experience and customer experience.

The Top 3 User Experience Terms You Should Know

Simplifying CX YouTube series on the most popular user experience terms.

A New User Interface to Simplify CX

We’re excited to announce a brand new user interface (UI) thoughtfully designed with our customers in mind.

Use Employee Surveys to Gauge Service Agent Wellness and Increase Productivity

How to leverage employee surveys to improve EX during this pandemic.

Interview With CX Ambassador Nicole Sult

Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space.

The Ultimate Guide to Employee Experience

How to run a successful employee experience (EX) program that also empowers teams to provide better CX and improve the bottom line.

The User Experience (UX) Research Guide

Everything you need to know to conduct a successful user research program.

Best Practices to Prove the Business Value of CX

CustomerThink report that shows how to develop an ROI strategy for your CX program.

Bridging the Gap Between Marketing and CX

Nine ways for CX and Marketing teams to work better together in optimizing the customer experience.

SpendHQ's Focus on CX Hastened the Sales Process by 20% with GetFeedback

Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey. Learn how the company creates a great customer experience to drive value for its customers from start to finish.

Bridging the Gap Between Product and CX

Three ways for CX and Product teams to work better together in optimizing the customer experience.

How to Bridge the CX Gap Across the Organization

A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today.

Prove The ROI of Customer Experience (WITH ACTUAL MATH!)

Simplifying CX YouTube series episode on how to prove the ROI of your CX program.

How to Bridge the Customer Experience Gap Across the Organization

Watch this on-demand webinar and learn how to launch a cross-functional CX program that enforces customer-centric strategies across departments.

How to Bridge the Gap for CX Across the Organization

Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments.

Interview With CX Ambassador Corrina Owens

Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space.