Adapt your CX program to COVID-19 and continue to deliver great connected experiences.
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A comprehensive guide to delivering great digital user experiences and measuring your success.
How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic.
Strategies for leveraging the practice of customer journey mapping across Marketing and Sales departments.
A look into the impact that corporate values can have on employee experience.
NPS calculation formula and interpretation of data.
This report examines how COVID-19 has affected the ecommerce industry and the customer experience space.
A look into how the way we're wired impacts employees' perception of work and satisfaction.
This guide covers how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers.
Top three ways CX and HR can collaborate for better results on customer and employee experience.
Simplifying CX YouTube series episode on the difference between digital experience and customer experience.
Simplifying CX YouTube series on the most popular user experience terms.
We’re excited to announce a brand new user interface (UI) thoughtfully designed with our customers in mind.
How to leverage employee surveys to improve EX during this pandemic.
How to run a successful employee experience (EE) program that also empowers teams to provide better CX and improve the bottom line.
Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space.
Everything you need to know to conduct a successful user research program.
CustomerThink report that shows how to develop an ROI strategy for your CX program.
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience.
Three ways for CX and Product teams to work better together in optimizing the customer experience.
Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey. Learn how the company creates a great customer experience to drive value for its customers from start to finish.
A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today.
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
Watch this on-demand webinar and learn how to launch a cross-functional CX program that enforces customer-centric strategies across departments.