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Matt Dixon reflects on the effortless experience: Does it still matter?
Supporting customer service through the coronavirus crisis
Getting back to business
Calculating the ROI of customer engagement
This content from Harvard Business Review is brought to you by GetFeedback.
How ecommerce fits into retail's post-pandemic future
This content from Harvard Business Review is brought to you by GetFeedback.
Why every company needs a chief experience officer
This content from Harvard Business Review is brought to you by GetFeedback.
New job in customer experience? Do this on the first 90 days
Expert guidance on how to tackle the first three months in your new CX leadership role, by Jeannie Walters.
The CX leader handbook
Learn how to find the right customer experience job, thrive as a leader, and strategically plan for the future.
Are you a CX Champ or Chump?
Effortless Experience: Does it still matter?
Webinar recap: Matt Dixon reflects on The Effortless Experience.
Compassion, flexibility, and empathy: How we managed our Customer Operations team during the pandemic
How to scale personalized customer experiences
A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.
COVID-19 has forever changed CX. Here’s how
The pandemic has driven changes to customer experience that we could never have expected. Learn what’s changed and what’s here to stay.
The ultimate guide to customer service
The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.
Why should you invest in CX? Experts weigh in
A recap of customer experience experts Shep Hyken and Dan Gingiss’ session at the 2nd Annual CX Impact Summit.
Eight customer service trends to look out for in 2022
The 2022 state of the CX professional
CX expert shares commentary on the CX profession in 2022, including salary and compensations, different team structures, unique skill sets, and common challenges.
Empowering customer service and support in 2022
How to provide more personalized customer experiences
Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report.
Four keys to customer experience success in 2022
CX trends and priorities to leverage to deliver results in the new era of customer experience.
How to Measure Customer Satisfaction With CSAT
Visibility into customer experience is invaluable. After all, customer happiness leads to success. Learn how to measure customer satisfaction with CSAT.
The 2022 State of CX Report
Emerging trends that are influencing the decision-making and strategies driving the new era of customer experience.
How SaaS companies should leverage CX to drive sustainable growth
How SaaS companies should leverage CX to drive sustainable growth
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