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Announcing the GetFeedback Suite

GetFeedback joins forces with Usabilla to form a CX suite that brings a multi-channel view of the customer experience across your entire customer journey.

How to Implement a Post-Purchase Survey to Boost Ecommerce Sales

The 8 steps to creating a successful post-purchase survey plan.

10 (Common) Challenges of a CX Cross-Functional Team

The most prominent challenges of running a cross-functional CX team and how to overcome them.

CX Leadership: Do You Have What It Takes?

The traits, discipline, and knowledge that it takes to lead a successful customer experience program.

How to Create Your CX Program Charter

The CX charter is a concise document that defines roles, responsibilities, timelines, and outcomes for your cross-functional CX program.

Salesforce Trailhead: Build a CX Program With GetFeedback and Salesforce

GetFeedback has partnered with Salesforce on a new trail to help Salesforce employees guide customers on building a best-in-class customer experience (CX) program.

Governance Structure: How to Take Your CX Team Cross-Functional

Establish these five committees to properly structure and govern a cross-functional CX program.

Interview With CX Ambassador April Obersteller

Interview with April Obersteller, senior manager of customer experience at YETI, a seller of premier outdoor gear, about her career in the customer experience space.

The State of B2B Customer Experience Report

Our 2020 research reveals a new outlook on the CX space and how to thrive in it.

How to Build a Multi-Skilled CX Team

The top 9 skill sets you need in your core customer experience team in order to succeed.

How to Run a Cross-Functional CX Program

The four key elements you need to implement for a successful cross-functional customer experience program.

3 Skills Required To Be an Effective CX Leader, From Our VP of CX

Christine Rimer, VP of Customer Experience & Advocacy at SurveyMonkey, shares the top 3 skills you need to succeed based on insights from our recent CX peer survey.

Zen Internet prioritizes the Customer Experience with GetFeedback for Salesforce

Zen Internet became a top-tier ISP by providing top-class customer service. Read on to see how the company set up a feedback loop to continually improve its CX.

The State of CX Teams: 5 Learnings From Our Peer Survey

We surveyed 180 CX professionals to dig into challenges, opportunities, and the state of CX teams.

How to Drive More Revenue with NPS, CSAT, and CES

Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue.

CX Confessions: Candid Conversations With Customer Experience Leaders

SurveyMonkey's VP of CX Christine Rimer shares her thoughts on the evolving role of CX to kick off our monthly LinkedIn livestream series.

Interview With CX Ambassador Simon Whight

Interview with Simon Whight, platform technical architect at Zen Internet, an internet service provider in Manchester, England, about his career in the customer experience space.