Customers say the darndest things
Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it.
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Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it.
Simplifying CX YouTube series episode on building a robust CX technology stack.
Identify customer touchpoints, map out a complete customer journey, and optimize the customer experience.
20 essential customer loyalty survey questions and surveying best practices.
Become a CSAT expert with our comprehensive 4-week email course.
Top tips to provide better service that’ll benefit your business and your customers.
Ten essential elements product managers need to build an agile customer feedback program.
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay? Find out three top findings from our recent CX study and discussion with senior CX leaders.
Simplifying CX YouTube series video highlighting 2021 CX predictions.
Customer feedback prompted changes that resulted in month-over-month revenue growth for Mylo.
Everything you need to know about website surveys, from deciding what kind of survey you want to run to asking the perfect questions.
Everything you need to know about DX, including what a good program looks like and how to improve your existing one.
Relational NPS is a great check in with customers. It’s also a valuable tool you can leverage to boost retention in 2021. Here's what we learned from our CX leader roundtable.
How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions.
A candid conversation with senior CX leaders reveals their struggles, triumphs, and secrets to successfully influencing executives and cross-functional peers.
After implementing GetFeedback, Lippert improved its customer experiences within a matter of weeks of receiving customer insights. It also built a community of brand advocates that provided feedback and shared new product and service ideas.
Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space.
Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season.
Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience.
How to provide the best customer service and support during this unprecedented holiday season.