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The 2022 State of CX Report
Emerging trends that are influencing the decision-making and strategies driving the new era of customer experience.
How SaaS companies should leverage CX to drive sustainable growth
funda captures key insights to inform product development and elevate the voice of the user
CX Leader Roundtable wrap-up: The employee and customer experience connection
During the latest CX Leader Roundtable, we explored the connection between employee experience (EX) and customer experience (CX).
Interview with Pierre Leurquin, Digital, Data & E-Commerce Director at Christofle
Pierre Leurquin explains why Maison Christofle has selected GetFeedback to improve its digital customer experience.
A sales rep’s guide to customer retention: 5 ways to keep your buyers coming back
The key to CX success: Executive buy-in
4 ways to create the perfect retail experience
Notable trends in consumer preferences that will influence how retailers run their CX programs.
Research report: 4 imperatives to align your retail experience with your customers
Don’t waste a good CX mistake—use it!
What is ecommerce experience and how to improve it
Learn why creating a great ecommerce experience is important for the success of your business and for improving your ecommerce customer satisfaction.
Don’t just take the CX maturity assessment – use it!
Customer-centric vs. product-centric mindset
Simplifying CX YouTube series episode on how to become customer-centric.
How to collect customer feedback in ecommerce
This guide will walk you through asking for, and then acting on, ecommerce customer feedback for your business.
CX maturity playbook: Culture
Actionable insight to uplevel and transform the CX culture in your organization.
How to improve customer experience in ecommerce
Learn how to provide customers with a great ecommerce experience and discover ways to optimize your website.
Meet Momentive: agility and insights to help you shape experiences of tomorrow
SurveyMonkey (SVMK inc.), the maker of GetFeedback, is now Momentive.
CX maturity playbook: Customer journey mapping
Actionable insight to uplevel your use of customer journey maps and optimize the experience at every touchpoint.
CX maturity playbook: Employee experience
Actionable insight to uplevel and transform your employee experience program.
CX maturity playbook: Listen, understand, and act
Actionable insight to uplevel how you listen to customers, understand their needs, and take action to improve the customer experience.
CX maturity playbook: Leadership buy-in
Actionable insight to uplevel your approach to gaining leadership buy-in for your customer experience program.
CX maturity playbook: Technology and tools
Actionable insight to uplevel your use of technology and tools for optimizing the customer experience.
CX maturity playbook: Customer experience strategy
Actionable insight to uplevel your customer experience strategy approach.
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