5 customer experience trends to watch for in 2021
How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions.
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Influence is everything: 3 tips for managing up and out from our CX leader roundtable
A candid conversation with senior CX leaders reveals their struggles, triumphs, and secrets to successfully influencing executives and cross-functional peers.
Lippert Components fueled innovations using GetFeedback
After implementing GetFeedback, Lippert improved its customer experiences within a matter of weeks of receiving customer insights. It also built a community of brand advocates that provided feedback and shared new product and service ideas.
Interview with CX Ambassador Matthew Phillip
Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space.
How to manage customer service during COVID-19 holiday season
Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season.
How to deliver the best mobile user experience
Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience.
5 ways support teams can prepare for the COVID-19 holiday rush
How to provide the best customer service and support during this unprecedented holiday season.
Create winning and lucrative digital experiences with customer feedback
Still not mobile first? Survive with the help of user feedback
End the tug of war between product and CX
Product in 2021: Building for the next normal
NPS, CSAT, and CES: Know the difference and why it matters
The one thing missing in your ecommerce strategy: customer feedback
Customer service in the new normal: Don't get left behind
The art of persuasion: How to fund your CX program
Reality check: Navigating today's CX challenges and looking ahead
Standing out with proven customer engagement strategies
Delight or disappoint: Marketing's opportunity in the new normal
Adapt or bust: Strategies B2B and B2C companies can adopt from each other
How to lead during extraordinary times: A conversation with CX experts
Why diverse and inclusive businesses will win in 2021 and beyond
How to combat shopping cart abandonment on your website
Three common issues that lead to shopping cart abandonment on websites and how to use feedback to overcome them.
How to combat shopping cart abandonment on mobile
Three reasons why users abandon shopping carts on mobile devices and how to overcome them.
