Driving change through the post-support case interaction survey
How CX leaders embark on the journey of asking, listening, and acting on customer insights.
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Best places for customer service certification & training
Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.
Transactional NPS (tNPS)
Learn why transactional NPS surveys are valuable for your business and when it’s appropriate to use them.
How to get your CCXP credentials
Learn what the CCXP is, why it matters, and how to get it.
GetFeedback simplifies CX for Salesforce customers with a new integration and a new app
New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.
GetFeedback announces new AI-powered insights, listening, and automation capabilities
New capabilities to accelerate and scale your CX program.
How CX design can power your CX strategy
Learn why CX design is a critical component of creating great customer experiences and why you need a CX strategy.
How to respond to positive and negative feedback
Best practices for collecting and responding to both positive and negative customer feedback.
CX vs. UX
A detailed explanation of the difference between customer experience and user experience.
Shopping cart abandonment
Simplifying CX YouTube series episode on how to battle shopping cart abandonment.
Everything you need to know about measuring customer satisfaction
Become a CSAT expert with our comprehensive 4-week email course.
Introducing GetFeedback’s new brand
We've decided to rebrand GetFeedback. Here's our journey to rebrand, including how we landed our brand look and feel, logo, and tone and voice.
Driving growth with digital customer feedback: 4 insights from CX leaders
4 tips from the SurveyMonkey CX Leader Roundtable Community
What is Customer Experience Management?
How CXM helps increase customer satisfaction, loyalty, and brand advocacy while cutting costs.
Customer satisfaction survey questions
Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices
NPS®: The pros and cons
An overview of the benefits and limitations of using the Net Promoter Score.
How to ask open-ended questions
A complete guide to open-ended questions in surveys.
Quantitative vs. qualitative research: Learn the differences and when to use each
Interview with CX Ambassador Mike Cancel about Pandora's customer experience program
We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.
Master Customer Effort Score (CES) in one month
Become a CES expert with our comprehensive 4-week email course.
How to use the Net Promoter Score® (NPS) metric
Simplifying CX YouTube series video on how to use the NPS metric.
7 tips for designing a seamless checkout funnel
How to enhance your digital checkout funnel and increase conversion rates.
4 ways to step up your organization’s CX Maturity
Best practices, pitfalls, and next steps for leveraging a CX maturity model at your organization
How to measure customer satisfaction KPIs
How to collect customer satisfaction metrics and take strategic action based on your findings.