GetFeedback by SurveyMonkey offers the most flexible, easy-to-use CX technology with the fastest time-to-value in market.
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How to connect your CX results to the overall performance of your organization.
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.
How to measure customer loyalty across your customer experience program.
The most popular CX metrics catalogued by purpose and best use case.
Three different ways to leverage integrated surveys with Salesforce to help modernize your business operations and deliver great CX.
How companies can show empathy and deliver meaningful customer experience needed during a global crisis.
Understand the importance of pulling in customer feedback for data analysis and how to harness the power of Einstein Prediction Builder.
The relationship between digital experience and CX explained. We break down the role DX plays in CX and why it matters for brands who want to grow in the experience economy.
How to use customer feedback as a guide to creating a great customer experience.
Interview with Brett Frazer, head of customer service at Sun Basket, about his career in the customer experience space.
Vena Solutions helps companies manage their finances by transforming Microsoft Excel into an enterprise-class business and finance solution. Read on to find out how Vena Solutions’ CX strategy evolved to an automated insight engine.
How to build a customer feedback tool stack that connects you to your users.
Web surveys are great for customer feedback, but how do you figure out what feedback to capture?
4 free online survey templates to get help you get your feedback program started now.
In this article, we give some tips on how to best design your survey to fit your audience and make your survey more successful.
In this article, we will explore how AI can improve the customer experience, increase the revenue for your retail company, and why your business needs an app.
What is hyper-personalization and how to achieve it in your CX program.
The six CX trends that you can't ignore in 2020.
If you want to make a real impact on customer loyalty, it starts with measuring Customer Effort Score (CES). Let’s talk about how to do just that.
Five steps to prove the value of your customer effort score program.
The four major activities that must be undertaken after CES feedback is received by the company.
Learn how to use the Customer Effort Score metric, boost loyalty, and prove the ROI of your efforts.
The reasons you should use NPS, and our three pillars for improving your NPS program with the GetFeedback Salesforce integration.