The 4 Elements of Great Digital UX
A comprehensive guide to delivering great digital user experiences and measuring your success.
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How to Deliver a Seamless Customer Experience in the New Normal
How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic.
How to Improve Marketing and Sales Using Customer Journey Mapping
Strategies for leveraging the practice of customer journey mapping across Marketing and Sales departments.
Corporate Values: Do They Help or Hurt Employee Experience?
A look into the impact that corporate values can have on employee experience.
How to Calculate Your Net Promoter Score (NPS)
NPS calculation formula and interpretation of data.
The Pandemic’s Impact on the State of Online Shopping Worldwide
This report examines how COVID-19 has affected the ecommerce industry and the customer experience space.
What is Learned Helplessness and How Does it Hurt Employee Experience?
A look into how the way we're wired impacts employees' perception of work and satisfaction.
How The Financial Industry Should Use Digital Feedback to Boost Customer Loyalty
This guide covers how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers.
Bridging the Gap Between Human Resources and CX
Top three ways CX and HR can collaborate for better results on customer and employee experience.
What's The Difference Between Digital Experience and Customer Experience?
Simplifying CX YouTube series episode on the difference between digital experience and customer experience.
The Top 3 User Experience Terms You Should Know
Simplifying CX YouTube series on the most popular user experience terms.
A New User Interface to Simplify CX
We’re excited to announce a brand new user interface (UI) thoughtfully designed with our customers in mind.
Use Employee Surveys to Gauge Service Agent Wellness and Increase Productivity
How to leverage employee surveys to improve EX during this pandemic.
The Ultimate Guide to Employee Experience
How to run a successful employee experience (EE) program that also empowers teams to provide better CX and improve the bottom line.
Interview With CX Ambassador Nicole Sult
Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space.
The User Experience (UX) Research Guide
Everything you need to know to conduct a successful user research program.
Best Practices to Prove the Business Value of CX
CustomerThink report that shows how to develop an ROI strategy for your CX program.
Bridging the Gap Between Marketing and CX
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience.
Bridging the Gap Between Product and CX
Three ways for CX and Product teams to work better together in optimizing the customer experience.
SpendHQ's Focus on CX Hastened the Sales Process by 20% with GetFeedback
Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey. Learn how the company creates a great customer experience to drive value for its customers from start to finish.
How to Bridge the CX Gap Across the Organization
A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today.
Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
How to Bridge the Customer Experience Gap Across the Organization
Watch this on-demand webinar and learn how to launch a cross-functional CX program that enforces customer-centric strategies across departments.
How to Bridge the Gap for CX Across the Organization
Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments.