Customers say the darndest things
Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it.
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Five steps to building a robust CX tech stack
Simplifying CX YouTube series episode on building a robust CX technology stack.
What are customer touchpoints?
Identify customer touchpoints, map out a complete customer journey, and optimize the customer experience.
Customer loyalty survey questions
20 essential customer loyalty survey questions and surveying best practices.
Master Customer Satisfaction Score (CSAT) in one month
Become a CSAT expert with our comprehensive 4-week email course.
23 customer service tips to provide great experiences
Top tips to provide better service that’ll benefit your business and your customers.
The product manager’s CX handbook
Ten essential elements product managers need to build an agile customer feedback program.
Adapt your CX strategy in 2021 using people, process, and technology
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
Customer experience in 2021: Which trends are here to stay, according to top CX leaders
COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay? Find out three top findings from our recent CX study and discussion with senior CX leaders.
2021 CX predictions
Simplifying CX YouTube series video highlighting 2021 CX predictions.
Mylo drives positive customer experience with GetFeedback
Customer feedback prompted changes that resulted in month-over-month revenue growth for Mylo.
The complete guide to website surveys
Everything you need to know about website surveys, from deciding what kind of survey you want to run to asking the perfect questions.
Complete guide to digital customer experience (DX)
Everything you need to know about DX, including what a good program looks like and how to improve your existing one.
4 ways to use rNPS to boost retention in 2021, from our CX leader roundtable
Relational NPS is a great check in with customers. It’s also a valuable tool you can leverage to boost retention in 2021. Here's what we learned from our CX leader roundtable.
Preparing for the COVID-19 Holiday Rush: 6 Ways to Support the New Customer
5 customer experience trends to watch for in 2021
How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions.
Influence is everything: 3 tips for managing up and out from our CX leader roundtable
A candid conversation with senior CX leaders reveals their struggles, triumphs, and secrets to successfully influencing executives and cross-functional peers.
Lippert Components fueled innovations using GetFeedback
After implementing GetFeedback, Lippert improved its customer experiences within a matter of weeks of receiving customer insights. It also built a community of brand advocates that provided feedback and shared new product and service ideas.
Interview with CX Ambassador Matthew Phillip
Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space.
How to manage customer service during COVID-19 holiday season
Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season.
How to deliver the best mobile user experience
Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience.
5 ways support teams can prepare for the COVID-19 holiday rush
How to provide the best customer service and support during this unprecedented holiday season.
