Simplifying CX YouTube series episode on the difference between digital experience and customer experience.
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Simplifying CX YouTube series on the most popular user experience terms.
We’re excited to announce a brand new user interface (UI) thoughtfully designed with our customers in mind.
How to leverage employee surveys to improve EX during this pandemic.
Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space.
How to run a successful employee experience (EX) program that also empowers teams to provide better CX and improve the bottom line.
Everything you need to know to conduct a successful user research program.
CustomerThink report that shows how to develop an ROI strategy for your CX program.
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience.
Discover how SpendHQ uses GetFeedback to automate key interactions and aggregate feedback throughout the customer journey. Learn how the company creates a great customer experience to drive value for its customers from start to finish.
Three ways for CX and Product teams to work better together in optimizing the customer experience.
A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today.
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
Watch this on-demand webinar and learn how to launch a cross-functional CX program that enforces customer-centric strategies across departments.
Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments.
Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space.
Four steps to integrate user feedback into your bug tracking program.
Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts.
Simplifying CX YouTube series episode on customer journey mapping for B2B and B2C companies.
Simplifying CX YouTube series episode on the effortless experience concept.
Simplifying CX YouTube series episode on how to use the CSAT metric.
Simplified CX YouTube series episode on how to run a successful VoC program.
Scale your hyper-personalized customer support program with the help of AI and chatbots.
What it really takes to succeed in running a cross-functional CX program.