Resource Center
Editors Pick
Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
How to run a successful CX program with Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to build a multi-skilled CX team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to run a successful Voice of the Customer (VoC) program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
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Launch CX programs in minutes with Program Accelerator
Learn more about GetFeedback's newest product feature, Program Accelerator.
How woom bikes takes an employee-first approach to grow its customer base
Watch this on-demand webinar with woom bikes to learn how their team improves employee and customer experiences in tandem.
Matt Dixon reflects on the effortless experience: Does it still matter?
New job in customer experience? Do this on the first 90 days
Expert guidance on how to tackle the first three months in your new CX leadership role, by Jeannie Walters.
The CX leader handbook
Learn how to find the right customer experience job, thrive as a leader, and strategically plan for the future.
Are you a CX Champ or Chump?
Effortless Experience: Does it still matter?
Webinar recap: Matt Dixon reflects on The Effortless Experience.
Compassion, flexibility, and empathy: How we managed our Customer Operations team during the pandemic
How to scale personalized customer experiences
A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.
COVID-19 has forever changed CX. Here’s how
The pandemic has driven changes to customer experience that we could never have expected. Learn what’s changed and what’s here to stay.
The ultimate guide to customer service
The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.
Why should you invest in CX? Experts weigh in
A recap of customer experience experts Shep Hyken and Dan Gingiss’ session at the 2nd Annual CX Impact Summit.
Trending
The 2022 State of CX Report
Emerging trends that are influencing the decision-making and strategies driving the new era of customer experience.
CX maturity assessment
The complete guide to survey question types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
Write the perfect customer thank you email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
The top 3 customer experience metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.