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Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
How to run a successful CX program with Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to build a multi-skilled CX team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to run a successful Voice of the Customer (VoC) program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
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How woom bikes takes an employee-first approach to grow its customer base
Watch this on-demand webinar with woom bikes to learn how their team improves employee and customer experiences in tandem.
Matt Dixon reflects on the effortless experience: Does it still matter?
Supporting customer service through the coronavirus crisis
Getting back to business
Calculating the ROI of customer engagement
This content from Harvard Business Review is brought to you by GetFeedback.
How ecommerce fits into retail's post-pandemic future
This content from Harvard Business Review is brought to you by GetFeedback.
Why every company needs a chief experience officer
This content from Harvard Business Review is brought to you by GetFeedback.
New job in customer experience? Do this on the first 90 days
Expert guidance on how to tackle the first three months in your new CX leadership role, by Jeannie Walters.
The CX leader handbook
Learn how to find the right customer experience job, thrive as a leader, and strategically plan for the future.
Are you a CX Champ or Chump?
Effortless Experience: Does it still matter?
Webinar recap: Matt Dixon reflects on The Effortless Experience.
Compassion, flexibility, and empathy: How we managed our Customer Operations team during the pandemic
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The 2022 State of CX Report
Emerging trends that are influencing the decision-making and strategies driving the new era of customer experience.
CX maturity assessment
The complete guide to survey question types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
Write the perfect customer thank you email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
The top 3 customer experience metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.