Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
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Bridging the gap between product and CX
Three ways for CX and Product teams to work better together in optimizing the customer experience.
How to run a successful CX program with Salesforce
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
How to build a multi-skilled CX team
The top 9 skill sets you need in your core customer experience team in order to succeed.
How to run a successful Voice of the Customer (VoC) program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
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Everything you need to know about measuring customer satisfaction
Become a CSAT expert with our comprehensive 4-week email course.
Introducing GetFeedback’s new brand
We've decided to rebrand GetFeedback. Here's our journey to rebrand, including how we landed our brand look and feel, logo, and tone and voice.
Driving growth with digital customer feedback: 4 insights from CX leaders
4 tips from the SurveyMonkey CX Leader Roundtable Community
What is Customer Experience Management?
How CXM helps increase customer satisfaction, loyalty, and brand advocacy while cutting costs.
Customer satisfaction survey questions
Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices
NPS®: The pros and cons
An overview of the benefits and limitations of using the Net Promoter Score.
How to ask open-ended questions
A complete guide to open-ended questions in surveys.
Quantitative vs. qualitative research: Learn the differences and when to use each
Interview with CX Ambassador Mike Cancel about Pandora's customer experience program
We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.
Master Customer Effort Score (CES) in one month
Become a CES expert with our comprehensive 4-week email course.
How to use the Net Promoter Score® (NPS) metric
Simplifying CX YouTube series video on how to use the NPS metric.
7 tips for designing a seamless checkout funnel
How to enhance your digital checkout funnel and increase conversion rates.
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Write the perfect customer thank you email
A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.
Prove the ROI of customer experience (WITH ACTUAL MATH!)
Simplifying CX YouTube series episode on how to prove the ROI of your CX program.
The complete guide to survey question types
A complete guide to survey question types, including when to use them, how to frame them, and interactive examples you can try out yourself.
How to run a successful Voice of the Customer (VoC) program
The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
The top 3 customer experience metrics
The top CX metrics—NPS, CSAT and CES—and how to use them successfully.