{"id":65,"date":"2017-03-01T16:20:33","date_gmt":"2017-03-01T16:20:33","guid":{"rendered":"https:\/\/getfeedback.wpengine.com\/in-the-news\/?p=65"},"modified":"2017-04-21T22:39:45","modified_gmt":"2017-04-21T22:39:45","slug":"the-ultimate-question-in-customer-service","status":"publish","type":"post","link":"https:\/\/getfeedback.wpengine.com\/news\/the-ultimate-question-in-customer-service\/","title":{"rendered":"3 Ways to Use Customer Feedback to Improve Your Marketing"},"content":{"rendered":"<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;In this week\\u2019s episode of the Salesforce Marketing Cloudcast, GetFeedback CMO Kraig Swensrud explains why, as the primary brand developers, marketers should lead the charge on their companies\\u2019 customer experience initiatives. Plus, he dives into exactly how companies can leverage customer feedback in Salesforce to understand their customers today.\\nRead more at http:\/\/www.business2community.com\/podcasts\/marketers-drive-customer-experience-podcast-01806715#UQmRsq0jIIWuCLM3.99&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:833,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}\">On this week&#8217;s episode of the Marketing Cloudcast\u200a\u200a \u2014\u200a the marketing podcast from Salesforce \u200a\u2014 we&#8217;re talking to Kraig Swensrud, founder and CMO of GetFeedback. Kraig is the former CMO of Salesforce and now leads GetFeedback to help companies build mobile-ready surveys that reach customers anywhere.<br \/>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On this week&#8217;s episode of the Marketing Cloudcast\u200a\u200a \u2014\u200a the marketing podcast from Salesforce \u200a\u2014 we&#8217;re talking to Kraig Swensrud, founder and CMO of GetFeedback. Kraig is the former CMO of Salesforce and now leads GetFeedback to help companies build mobile-ready surveys that reach customers anywhere.<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 Ways to Use Customer Feedback to Improve Your Marketing - GetFeedback Newsroom<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/getfeedback.wpengine.com\/news\/the-ultimate-question-in-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Ways to Use Customer Feedback to Improve Your Marketing - GetFeedback Newsroom\" \/>\n<meta property=\"og:description\" content=\"On this week&#8217;s episode of the Marketing Cloudcast\u200a\u200a \u2014\u200a the marketing podcast from Salesforce \u200a\u2014 we&#8217;re talking to Kraig Swensrud, founder and CMO of GetFeedback. Kraig is the former CMO of Salesforce and now leads GetFeedback to help companies build mobile-ready surveys that reach customers anywhere.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/getfeedback.wpengine.com\/news\/the-ultimate-question-in-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"GetFeedback Newsroom\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-01T16:20:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-04-21T22:39:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/getfeedback.wpengine.com\/news\/#website\",\"url\":\"https:\/\/getfeedback.wpengine.com\/news\/\",\"name\":\"GetFeedback Newsroom\",\"description\":\"GetFeedback Newsroom - News Articles and Press Releases\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/getfeedback.wpengine.com\/news\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/getfeedback.wpengine.com\/news\/the-ultimate-question-in-customer-service\/#webpage\",\"url\":\"https:\/\/getfeedback.wpengine.com\/news\/the-ultimate-question-in-customer-service\/\",\"name\":\"3 Ways to Use Customer Feedback to Improve Your Marketing - GetFeedback Newsroom\",\"isPartOf\":{\"@id\":\"https:\/\/getfeedback.wpengine.com\/news\/#website\"},\"datePublished\":\"2017-03-01T16:20:33+00:00\",\"dateModified\":\"2017-04-21T22:39:45+00:00\",\"author\":{\"@id\":\"\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/getfeedback.wpengine.com\/news\/the-ultimate-question-in-customer-service\/\"]}]},{\"@type\":\"Person\",\"@id\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/getfeedback.wpengine.com\/news\/wp-json\/wp\/v2\/posts\/65"}],"collection":[{"href":"https:\/\/getfeedback.wpengine.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/getfeedback.wpengine.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/getfeedback.wpengine.com\/news\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/getfeedback.wpengine.com\/news\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":0,"href":"https:\/\/getfeedback.wpengine.com\/news\/wp-json\/wp\/v2\/posts\/65\/revisions"}],"wp:attachment":[{"href":"https:\/\/getfeedback.wpengine.com\/news\/wp-json\/wp\/v2\/media?parent=65"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/getfeedback.wpengine.com\/news\/wp-json\/wp\/v2\/categories?post=65"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/getfeedback.wpengine.com\/news\/wp-json\/wp\/v2\/tags?post=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}