{"id":37,"date":"2017-04-24T21:11:21","date_gmt":"2017-04-24T21:11:21","guid":{"rendered":"https:\/\/getfeedback.wpengine.com\/in-the-news\/?p=37"},"modified":"2019-02-19T22:59:23","modified_gmt":"2019-02-19T22:59:23","slug":"getfeedback-for-financial-services","status":"publish","type":"post","link":"https:\/\/getfeedback.wpengine.com\/news\/getfeedback-for-financial-services\/","title":{"rendered":"GetFeedback Unveils New Industry Solution – GetFeedback for Financial Services"},"content":{"rendered":"

GetFeedback Unveils New Industry Solution \u2014 GetFeedback for Financial Services <\/strong><\/h3>\n

Financial Services companies can now have a stronger pulse on client experience and build richer client profiles with robust client feedback solution built for Salesforce. <\/span><\/em><\/p>\n

Hundreds of Financial Services industry leaders, including DTCC, Amazon Pay, The Standard, Peapack-Gladstone Bank, and Brighton Jones are transforming client relationships with GetFeedback for Financial Services.<\/span><\/em><\/p>\n

SAN FRANCISCO\u2014APRIL 25, 2016\u2014<\/strong>GetFeedback, the leading provider of customer experience survey software for Salesforce, today announced GetFeedback for Financial Services. The GetFeedback for Financial Services solution allows banks, lenders, insurance agencies, and wealth management institutions to measure, understand, and improve client experience better than ever before. <\/span><\/p>\n

Delivering the ultimate client experience <\/strong><\/h4>\n

With GetFeedback for Financial Services, companies have a pulse on client satisfaction every time clients interact with agents or advisors and can funnel client feedback directly into Salesforce Financial Services Cloud. As a result, agents and advisors have a more holistic view of their clients and households, clearly understand the health of every client, and can spring into action to recover at-risk accounts. Furthermore, managers are armed with advisor and agent performance data so that they can perfect their service experience.<\/span><\/p>\n

According to a study by Accenture, 79% of US consumers feel that their relationship with their financial services provider is purely transactional, leaving them dissatisfied and disloyal [1]. \u201cIt is imperative that Financial Services companies measure and understand client experience at key points in their customer journey so that they can deliver superior service and build rich, lasting relationships\u201d says Kraig Swensrud, Founder, GetFeedback. <\/span><\/p>\n

Introducing GetFeedback for Financial Services <\/strong><\/h4>\n

With GetFeedback for Financial Services, companies can develop strategic, end to end survey programs that enhance the client experience.<\/p>\n