Introducing GetFeedback for Salesforce Service Cloud

Customer experience survey solution allows businesses to measure and improve customer satisfaction (CSAT), Net Promoter Score (NPS), and agent performance across every Salesforce Service Cloud channel. Over 1,000 Salesforce Service Cloud customers are now using GetFeedback—including Amazon, Lexus, Home Depot, and Walmart—and reporting 94% survey completion rate, 21% higher customer satisfaction, and 10% increase in Net Promoter Score.

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