Getting Support

Back to Help Center

Access your support options by navigating to your Main Menu in the left side navigation, selecting your Name in the bottom left corner, and choosing Support Center

  • GetFeedback support is available Monday-Friday 5:00am-5:00pm PST. If you’re emailing within this time frame, expect we’ll get back to you within 4 hours during regular business days, or 6 hours on U.S. holidays which fall on weekdays.

  • The GetFeedback Support Team does not offer phone or screenshare support.

  • If you have any questions, please reach out to and we'll reply within our hours of operation.

  • Phone and screenshare support are offered via the Success or Implementation teams if that is included in your Getfeedback subscription.

Privacy notice|California privacy notice
Terms of use
|Cookie policy

*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.