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Get better feedback.

Measure the customer experiences that matter most with powerful survey software, intelligent alerts, and real-time analytics.

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SURVEY DESIGN & CREATION

Build engaging, mobile-friendly surveys in minutes

Get started quickly with built-in survey templates and question types.
Then customize every aspect to match your brand.

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Advanced Logic

Skip questions and vary content based on a customer’s responses

Survey Personalization

Personalize survey greetings and language with merge fields

Brand Control

Add your brand logos, fonts, colors, and even custom URLs

SURVEY DISTRIBUTION

Collect feedback whenever and wherever you need it

Give your customers a voice across every channel, on every device.
Deliver dynamic surveys that work for your customers.

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Email
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Send emails right from GetFeedback or any email service provider
Send emails right from GetFeedback or any email service provider
Send transactional surveys after specific interactions or send batch surveys to a subscriber list or Salesforce Report
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Website Widget
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Add a survey widget or lightbox to your website to collect feedback, capture leads, and create support cases
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Website Embed
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Embed a responsive survey on your web page or knowledge base with just a few lines of HTML
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Mobile App
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Ask for on-the-go feedback with integrated mobile app surveys
Improve engagement with contextual, branded, integrated mobile app surveys
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Text Message
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Capture feedback after every text message conversation
Send surveys through Salesforce LiveMessage or your preferred text messaging platform
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Social Media
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Collect valuable customer feedback after every social media interaction
Include mobile friendly survey links, so that you can measure feedback across every channel
SURVEY ANALYTICS & INSIGHTS

Measure and understand your customer experience

Get instant visibility into key metrics with summary reports and live dashboards. Drill down by team, product, and region to compare performance.

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REAL-TIME REPORTS

Understand results at a glance with interactive summary reports or drill into detailed responses. Export to XLS/CSV or access directly via our API.

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ROLE-BASED DASHBOARDS

Create live dashboards for different regions and teams to improve visibility. Learn more.

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SALESFORCE REPORTS & DASHBOARDS

Monitor key customer feedback metrics in Salesforce reports and dashboards. Learn more.

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SURVEY NOTIFICATIONS & ACTIONS

Take action to drive more renewals, referrals, and revenue

Automatically trigger alerts to notify team members when critical feedback comes in and take action to boost customer satisfaction.

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Alert account owner when valuable client submits negative feedback
Make follow-up easy with quick actionable links to contact the customer
Surface relevant client information, like VIP status, annual spend, or other key metrics
SALESFORCE & EMAIL INTEGRATIONS

Seamlessly integrate your feedback program with Salesforce

GetFeedback works perfectly with Salesforce, so you can automate survey distribution and push all of your customer feedback into one place.

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SEND SURVEYS WITH A SALESFORCE WORKFLOW OR THROUGH ANY EMAIL PROVIDER
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Ready to turn your customer feedback into action?

See why the world's leading brands use GetFeedback to understand and improve their customer experience.

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