Ticketfly is a powerful technology platform that helps venues produce events and fans buy tickets for upcoming shows. It works with 1800 of the leading music, comedy, and festival venues and promoters across North America. Last year, the company processed 24 million tickets for 100,000 events and generated $600 million in gross sales. Stellar support has been key to their success. They trigger quick, contextual client and customer satisfaction surveys immediately after a support case is closed. The feedback they’ve gathered gives them a strong pulse on support agent performance and is helping them cultivate friendly, efficient and professional support experiences that keep customers happy. Read more about Ticketfly’s customer experience story on the blog.