BRP revolutionized the customer experience for its Sea-Doo, Ski-Doo, and Can-Am brands with GetFeedback.

BRP’s family of powersport brands turn to GetFeedback to measure and understand customer satisfaction and boost dealer insights. Since launching the program, they've cut cost by 95% and survey completion rate skyrocketed to 94%.

BRP makes the world’s most exhilarating vehicles. From the Sea-Doo watercraft to the Ski-Doo snowmobile, BRP transforms the world into a playground for outdoor adventurers. And they use GetFeedback to make sure those adventurers have a stellar customer experience at every touchpoint, including sales interactions. When a customer purchases a vehicle, the dealer registers that unit. The customer is automatically greeted with a survey that asks them about their purchase experience. This data gives managers a pulse on high level metrics like customer loyalty and the ability to drill down on things like dealer performance, all of which make a huge impact on the way they do business. Read more about BRP’s customer experience story on the blog.

Thanks to GetFeedback, BRP saw a huge business impact.

survey completion
cost savings
Myshka Sansoin
Specialist, Global Customer Engagement
Using GetFeedback and Salesforce, we can now take our customer feedback and turn it into action.
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Service loyalty surveys guarantee a top notch experience.

BRP also uses GetFeedback to measure and improve their service experience. After a dealer contacts BRP support, perhaps for technical information or expertise, BRP closes the case which automatically triggers a service loyalty survey. The dealer feedback allows BRP to understand how their support team is performing, giving them the insights they need to deliver a quality support experience.

Surveys in email mean feedback is just a click away.

After a case is closed, BRP embeds surveys in their email campaigns so that they are served up in a contextual way. Resulting in better engagement, stronger completion rates, and more customer data.

Workflows automate the process.

BRP has set up case closed and opportunity won workflows in Salesforce, so customers receive personalized surveys at exactly the right time.

Reports and dashboards monitor key performance metrics.

BRP pushes all of their survey responses into Salesforce, giving them instant visibility into metrics like Net Promoter Score and performance by dealer. These real time insights arm their team with valuable data that influences every customer interaction.

Loved by the world's leading brands

Over 10,000 companies use GetFeedback to measure, understand, and improve customer experience.

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