Use our interactive calculator to measure your Customer Satisfaction Score (CSAT) and its impact on ROI. You’ll get custom recommendations based on your score.
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Based on the ACSI benchmark
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Although our calculator is based on reputable data and sources, please use discretion. The results from the calculator are not guaranteed.*
Why CSAT matters
Customer satisfaction goes hand in hand with great customer experience. In fact, satisfaction goes a long way—just a 10% increase in a company’s CSAT score leads to a 12% increase in trust from customers.
Measure CSAT the right way
While you can use CSAT as an average, that isn’t as useful as calculating the percentage of those customers who consider themselves satisfied. If you stop and think about it, that makes sense—the metric is looking at the percentage of happy customers specifically.
Number of 4-5 ResponsesTotal Response Volume
× 100 = CSAT
How to use CSAT
CSAT can be used to measure the customer satisfaction of experience overall, particular interactions in the customer journey, or even specific products or services.
The question is typically presented to the customer using a 1–5 scale, 1 being very dissatisfied and 5 being very satisfied. For more insight, read our article below.Get More Tips
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