Implementation Manager

San Francisco

Who We Are:

GetFeedback is the world’s fastest growing enterprise survey software application and the #1 rated customer experience survey application for Salesforce. More than 10,000 global brands including Amazon, Athenahealth, Caterpillar, Fitbit, Home Depot, Nike, Toyota, and Salesforce themselves rely on GetFeedback to supercharge their customer experience. GetFeedback is backed by two of the top venture capital firms in the world, Insight Partners and Salesforce Ventures. To learn more, visit http://www.getfeedback.com.

About the role:

GetFeedback is looking for someone who has a strong technical background with Salesforce and is passionate about setting customers up for success with an all-star onboarding program. The Implementation Manager (IM) will work cross-functionally with Sales and Customer Success to ensure a seamless transition during the early stages of the customer lifecycle.

 

Responsibilities:

  • Help GetFeedback’s most valuable customers successfully implement GetFeedback for Salesforce within the first 60 days of becoming a customer, resulting in strong adoption
  • Share best practices with customers based on customer use case and industry
  • Ensure that all customers are trained properly on how to maximize their ROI within the platform
  • Use Salesforce reports to identify customers who are at risk of not implementing within the first 30 days and take actions to mitigate the risk
  • Drive monthly onboarding webinars with customers using GoToMeeting
  • Document key customer information in Salesforce for Customer Success Manager
  • Assist Customer Success Manager with other 1:many outreach projects

 

Qualifications:

  • Strong technical background in Salesforce: must be able to customize a salesforce layout, create email templates, and build complex workflows
  • Working experience with various email platforms
  • A true consulting approach and ability to communicate technical content to people of all backgrounds
  • Strategic thinker
  • Ability to multi-task, prioritize, and manage time effectively
  • Polished verbal/written communication skills and meticulous attention to detail
  • You are a highly organized self-starter that runs towards opportunities
  • 2-5 years of prior onboarding and implementation job experience
  • Positive attitude and team player
  • Technical engineering background is a plus