Customer Success Manager

San Francisco

Who We Are

GetFeedback is the world’s fastest growing enterprise survey software application and the #1 rated customer experience survey application for Salesforce. More than 10,000 global brands including Amazon, Athenahealth, Caterpillar, Fitbit, Home Depot, Nike, Toyota, and Salesforce themselves rely on GetFeedback to supercharge their customer experience. GetFeedback is backed by two of the top venture capital firms in the world, Insight Partners and Salesforce Ventures. To learn more, visit http://www.getfeedback.com.

About the Opportunity 

GetFeedback is looking for an experienced Customer Success Manager who has a strong technical background with Salesforce and is passionate about developing customer relationships that promote retention and loyalty. If you are strategic, enthusiastic, efficient with your time, and passionate about advocating for our customers, then we would love to talk to you!

What You’ll Be Doing

  • Work with GetFeedback’s most valuable customers to help them build a powerful customer experience program
  • Assist in onboarding, and build a success plan with each account in your portfolio
  • Act as key partner to understand business objectives and customer needs  
  • Ensure that our customers get the most out of their investment in GetFeedback by sharing best practices and measuring their ROI
  • Perform analysis using Salesforce reports and other sources to find opportunities for our customers to increase their usage of GetFeedback and create more value throughout their business
  • Use health management playbook to nurture accounts accordingly
  • Discover and analyze gaps in the customer experience that may lead to customer churn, and work with other teams to address those causes
  • Conduct bi-annual business reviews
  • Assist Renewals manager in successfully renewing your managed accounts

What a Strong Candidate Looks Like

  • Experience supporting a Salesforce integration
  • Consultative approach to problem solving
  • Strong communication skills --  ability to communicate technical content to people of all backgrounds
  • Enjoys collaborating with other teams
  • Strategic thinker -- you are able to see the big picture
  • Strong organizational skills -- ability to multi-task is a must
  • Polished verbal/written communication skills and meticulous attention to detail

What Are The Benefits?

  • Competitive salary and equity package
  • Excellent medical/dental/vision benefits
  • Flexible work hours and great vacation (we believe in the importance of work-life/personal-life balance)
  • Paid time off to volunteer in our community
  • Office perks including daily catered meals, stocked kitchen, and weekly happy hours
  • Training budget to help you and your team learn and grow