Director, Business Operations & Strategy

San Francisco

We’re looking for an outstanding Director to lead our Business Operations and Strategy team.  You’ll be responsible for developing and executing strategies that drive growth and improvements in the business. You'll collaborate with stakeholders across GetFeedback (Sales, Marketing, Finance, Product & Engineering, Customer Operations) to get things done - and you will definitely get your hands dirty in the process! You will work on highly complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team and establish relationships with people across the entire company. You'll have executive-level visibility and a finger on the pulse of the overall business. As you learn and grow, you'll have the option of moving into a specific team to specialize - or you may choose to remain a generalist.

What will a Director of Business Operations & Strategy at GetFeedback do?

  • Create structure and visibility around all key metrics of the business & analyze weekly results
  • Define our pricing strategy & assist Sales Reps with structuring specific deals
  • Perform ad-hoc analysis such as Marketing spend ROI, Sales Compensation plans, etc
  • Work on specific projects that may require you to scope & define your involvement, proposed impact, key stakeholders, dependencies, etc.
  • Identify the biggest points of leverage to drive the business forward, which will spawn new projects and opportunities
  • You’ll persuasively communicate your findings and recommendations to all levels of management through clear presentations and mastery of the qualitative factors that complement your analyses
  • In conjunction with the Head of Sales, develop a comprehensive 2 year sales strategy plan

What does a strong candidate look like?

  • 5+ years of relevant experience: operating roles, consulting, finance, etc.
  • Strong analytical and financial skills to work on complex business issues with minimum supervision
  • Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
  • Strong communication skills: ability to structure & present complex topics on the page, or in person
  • Comfortable writing basic SQL queries and using data tools like Looker (or a willingness to learn fast)
  • Expertise with Excel (other analytics tools a plus)

Nice to haves

  • MBA or Graduate Degree

What are the perks and benefits?

  • Competitive salary + equity + medical/dental/visiob benefits
  • An awesome work environment using the best available equipment
  • Daily catered meals and loads of snacks and drink options
  • Flexible work hours and great vacation (we believe in the importance of work-life/personal-life balance)
  • Paid time off to volunteer in our community


GetFeedback is an EEO company. We hire regardless of race, color, religion, sex, or national origin. We seek diversity in our hiring process and practices. Diverse candidates are encouraged to apply.