Who we are and what we do
SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, and survey feedback. Our platform empowers more than 20 million active users to analyze and act on feedback from employees, customers, website and app users, and market research respondents. SurveyMonkey's products, enterprise solutions, and integrations enable more than 345,000 organizations to deliver better customer experiences, increase employee retention , and unlock growth and innovation. Ultimately, SurveyMonkey's vision is to raise the bar for human experiences by amplifying individual voices.
More about the CX@SurveyMonkey team
The CX@SurveyMonkey Program Manager is a small but mighty team focused on building a holistic, customer experience program at SurveyMonkey. The CX team joins the Customer Success, Customer Operations / Support and Professional Services team as part of the broader Chief Customer Officer organization. You will report to the VP of Customer Experience who leads the SurveyMonkey's CX leader community and expertise on behalf of SurveyMonkey's CX solution, the GetFeedback Platform.
What we're looking for
The CX@SurveyMonkey Program Manager builds and owns our program on the GetFeedback Platform. Responsibilities include partnering with functional leaders in product, marketing, customer success and support and our business leaders in CX, Market Research and Surveys to assure we collect, analyze and act on customer feedback. Starting with the CX business, the goal is to assure our digital and direct touch points across the customer journey are consistent and integrated into our GetFeedback Platform so our leaders have the operational dashboard they need to run the business with customer feedback. Specific deliverables include auditing and migrating existing surveys, designing the operational dashboards and running the CX @ SurveyMonkey Insights sessions.
What we offer our employees
SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture for our 1,000+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can thrive. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.
SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and we have also won numerous awards as a leader in global survey software, including being named among CNBC's Disruptor 50 and the Forbes Cloud 100.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.
Learn more about our diversity, equity, and inclusion efforts here.