Renewals Specialist

San Francisco

GetFeedback is looking for a motivated Renewals Specialist in San Francisco, CA!


Who We Are

We’re a team of collaborative, ambitious people who love solving problems together. We know that a great customer experience begins with happy employees, so we’ve built a culture that values individualism and promotes work-life balance. We take care of our employees with benefits like unlimited PTO, full health insurance, flexible work from home days, and free lunches. If you want to make an impact—and have fun doing it—come join us.

What We’re Looking For

We’re looking for a motivated, ambitious Renewals Specialist to execute our end-to-end renewal process. You are responsible for partnering with colleagues across multiple teams to minimize financial attrition, lock in the most favorable contract terms, identify growth opportunities and providing insights to the business that improve future outcomes. You will ensure that our customers are set up for success while maximizing the financial results for GetFeedback.

Main Responsibilities

  • Execute timely win/win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust
  • Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
  • Drive the renewals process in collaboration with the sales team; improve and evolve renewals process as needed
  • Collaborate with internal resources such as Customer Success, Product Management, and Account Executives, to develop 'win' strategies for renewals
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
  • Provide executive management with complete visibility to renewals and solicit executive involvement as required
  • Accurately maintain/update renewals forecast and communicate any renewal risk to internal resources in order to develop resolution strategies
  • End-to-end management of the renewal operational process in

Ideal Candidate Skills / Experience

  • 1+ years experience in customer-facing, revenue-generating role preferred
  • Self- starter, highly motivated and goal oriented
  • Excellent written and oral communication skills as well as great listening skills
  • Strong customer management and negotiation skills; ability to persuade and lead value conversations at an executive level
  • Strong process management, financial acumen, and ability to apply strict policies
  • Ability to prioritize and manage multiple responsibilities simultaneously.
  • Ability to react and adapt to potential rapid shifts in priorities and organizational policies
  • Ability to work with MS Office Suite (Word, PowerPoint, Excel) and

What's in it for you?

  • You’ll be working for a SaaS company that is the only real player in their niche vertical; one that has been consistently doubling revenue YoY
  • GetFeedback is the #1 platform for building modern surveys for the Salesforce ecosystem
  • We offer a first-class salary and superior benefits!
    • Unlimited PTO! We believe in a healthy work life balance
    • Paid Days off to Volunteer at your favorite charity
    • Great Medical, Dental, Vision, Life, Commuter Benefits, and
    • Enjoy free lunch with the team every day, plus unlimited snacks and drinks
  • Amazing career progression
  • Progressive workplace
  • The most chill (yet hardworking) team you’ll ever work for