Renewals Manager

San Francisco

Who we are

GetFeedback is the world’s fastest growing enterprise survey software application and the #1 rated customer experience survey application for Salesforce. More than 10,000 global brands including Amazon, Athenahealth, Caterpillar, Fitbit, Home Depot, Nike, Toyota, and Salesforce themselves rely on GetFeedback to supercharge their customer experience. GetFeedback is backed by two of the top venture capital firms in the world, Insight Partners and Salesforce Ventures. To learn more, visit http://www.getfeedback.com.

 

Renewals Manager Role

Reporting into the Head of Customer Success, the GetFeedback Renewal Manager is responsible for owning and executing a portfolio of renewal contracts. You will own the end-to-end renewal process and will partner with internal stakeholders such as Sales, Success, Product and Leadership teams to secure every renewal. You are responsible for owning the Renewals process, minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for GetFeedback.

 

Main Responsibilities

  • Develop and execute timely win/win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust
  • Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
  • Own, drive and manage the renewals process in collaboration with the account team; improve and evolve renewals process as needed
  • Collaborate with internal resources such as Customer Success, Product Management, and Account Executives, to develop 'win' strategies for renewals
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
  • Provide executive management with complete visibility to renewals and solicit executive involvement as required
  • Accurately maintain/update renewals forecast and communicate any renewal risk to internal resources in order to develop resolution strategies
  • Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells and add-ons
  • End-to-end management of the renewal operational process in Salesforce.com

 

Ideal Candidate Skills / Experience

  • 2+ years experience in customer-facing, revenue-generating role
  • Self- starter, highly motivated and goal oriented
  • Excellent written and oral communication skills as well as great listening skills
  • Strong customer management and negotiation skills; ability to persuade and lead value conversations at an executive level
  • Strong process management, financial acumen, and ability to apply strict policies
  • Ability to prioritize and manage multiple responsibilities simultaneously. Outstanding organizational skills and attention to detail
  • Ability to react and adapt to potential rapid shifts in priorities and organizational policies
  • Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com
  • Bachelor's Degree