Six years ago, GetFeedback started on a journey to give companies a better way to listen to their customers – through surveys. Since then we’ve continuously worked on making it easier and simpler for organizations to build better customer relationships. Our goal is to provide companies with a seamless way to marry feedback data and customer data, enabling them to take intelligent action at the right time and provide an exceptional customer experience. And with that goal we’ve always focused on Salesforce as the #1 CRM that houses that customer data. With support from our advisors and investors, including Salesforce Ventures, we’ve been able to deliver an easy-to-use, flexible customer experience solution for Salesforce that has achieved over 300 5-star ratings on the AppExchange and fueled our growth.
Recently we’ve seen another leading brand in the space share the same goals and passion for customer experience. So I’m excited to announce that we’ll be joining the SurveyMonkey family to help bring our joint vision for customer experience to the market.
“SurveyMonkey and GetFeedback have an aligned vision on helping businesses navigate the feedback economy. By enriching their understanding of customers and taking action on customer feedback, companies can unlock growth and innovation. SurveyMonkey’s deep expertise on feedback collection and analytics combined with GetFeedback’s rich capabilities in integrating feedback within the Salesforce ecosystem will allow us to be the premier customer experience solution for our customers. I am excited to welcome the incredibly talented GetFeedback team to the SurveyMonkey family.”
– Zander Lurie, Chief Executive Officer at SurveyMonkey
SurveyMonkey has been a foundational leader in the feedback space and both our companies share similar company values and a passion for putting our customers first. By joining forces with SurveyMonkey, GetFeedback will be able to provide even more innovation to the brands that we work with. I’m incredibly excited for GetFeedback to join the SurveyMonkey team to help bring CX innovation to our joint customers. If you’d like to read more about the acquisition announcement, feel free to check out the press release here.