Last week, we joined nearly 200,000 Trailblazers for 4 days of learning and exploration. Dreamforce 2018 was a blast from start to finish. It was our biggest year yet—with 9 sessions, 3 booths, and a Demo Jam to boot. And we got to connect with amazing people along the way, from the customer success and support gurus who are using Salesforce for good to the admins who make it all possible.

As the dust settles on Dreamforce, we’re still reliving our favorite moments. Here’s a recap.

Day 1

Karl the Fog made his graceful exit right as thousands poured into SoMa.

We kicked off the week with three sessions, starting with a packed house at the Service Lodge.

Dreamforce 2018 - Desiree Hanlon - Director of Customer Success, GetFeedback & Megan Burton - Sr. Director, Customer Experience, Salesforce & Kelly Spillson - Sr. Strategist, Customer Experience, Salesforce

Megan Burton and Kelly Spillson from the Salesforce Customer Success Team talked about measuring customer service with GetFeedback for Service Cloud.

Next, our team took the stage to talk about the power of surveys + email marketing.

Dreamforce 2018 - Sateja Parulekar - VP of Product Marketing and Alliances, GetFeedback & Dara Monasch - Product Manager, GetFeedback

Sateja and Dara gave the audience a live tour of GetFeedback for Pardot.

We pawsed for photo opps with some furry friends.

Dreamforce 2018 - dogs

These future seeing eye dogs were our neighbors all day at the Service Lodge. It was tough to focus.

We ended the day with a deep-dive into survey distribution.

Dreamforce 2018 - Admin TheaterIt was a packed house for our last session of the day with Meryl Hankins from Halliburton.

Day 2

Dreamforce 2018 - Quinn ReganDemos were happening around the clock at the Customer Success Expo, Service Lodge, and Admin Meadow.

The afternoon picked up with a session on measuring customer experience in Salesforce.

Dreamforce 2018: Crystal Reitmeir - Product Marketing Manager, GetFeedback & Sateja Parulekar - VP of Product Marketing and Alliances, GetFeedback & Brett Frazer - Head of Customer Service, Sunbasket

Crystal and Sateja talked customer experience metrics with Brett Frazer from Sun Basket.

Later, we talked to Salesforce about how they use event surveys to deliver an amazing Dreamforce attendee experience.

Dreamforce 2018 - Maura Rivera - Director of Product Marketing, GetFeedback & Nicole Texeira - Events Technology, Strategic Marketing at Salesforce

Nicole Texeira from Salesforce took the stage with Maura to talk us through their events survey strategy.

Day 3

Dreamforce 2018 - Amanda Baskind and Eric Rivas

Amanda and Eric lit up the Expo on day 3.

We took a break from the business to enjoy a little Thursday night dress-up.

Dreamforce 2018 - PepUp Tech

Our crew attended the PepUp Tech Platform for Change event.

Day 4

Dreamforce sign - Dreamforce recap

The final day of Dreamforce is always bittersweet.

In our final session, we showed the audience how to harness the power of surveys for Salesforce.

Steve Golk Dreamforce 2018

Steve took the stage to talk about how businesses can enrich their customer data with GetFeedback.

And we ended on a high note, taking home the win in the AppExchange Demo Jam!

Dreamforce 2018 - Maura McCormick - AppExchange Demo Jam

Maura brought home the gold on Salesforce Live!

That’s a wrap!

If you didn’t make it to our sessions this year, you can check out our decks on Slideshare. Looking forward to seeing you all at Dreamforce 2019! The countdown has begun.

Ready to build a better customer experience?
Subscribe for a weekly dose of customer experience insights—straight to your inbox.
×