40 Customer Retention Statistics You Need to Know
Anytime a customer cuts ties, you experience the negative impact of customer churn. While some churn is a normal part of …
CX Takeaways From Dreamforce 2019
On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce …
Introducing GetFeedback for Field Service Lightning
Get visibility into the onsite service experience and take immediate action to improve your field service operations.
How to Measure Net Promoter Score® (NPS®) With Salesforce
Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. The platform’s robust offerings and ease of integration …
Introducing GetFeedback Flow Templates
Increase data quality, reduce clicks, and drive key business processes with CRM embedded surveys.
Why GetFeedback is the Best Customer Experience (CX) Solution for Salesforce
Over recent years, we’ve seen an indisputable shift in customer expectations—from receiving great service to having amazing customer experiences.
How to Use Net Promoter Score® (NPS®) to Drive Growth
Interested in learning more about your customers so you can improve products, enhance customer experience, and ultimately drive growth? It’s …
Introducing SMS Invitations
Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey …
Introducing Automated Email
An easy way to email survey invitations immediately after customer interactions Today, we’re excited to announce Automated Email. This feature …
3 Key Pillars of a Successful NPS® Program With Salesforce
It’s no secret it costs five times more to attract a new customer than to keep an existing one. This …
The Ultimate Playbook for Live Chat Customer Service
Today, companies must provide customers with personalized, seamless customer service across all channels. But that’s not all—the modern customer also …
Introducing GetFeedback for Salesforce Chat
A Seamless Way to Get Immediate Post-Chat Feedback Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, …