3 Key Pillars of a Successful NPS Program with Salesforce
It’s no secret it costs five times more to attract a new customer than to keep an existing one. This …
The Ultimate Playbook for Live Chat Customer Service
Today, companies must provide customers with personalized, seamless customer service across all channels. But that’s not all—the modern customer also …
Introducing GetFeedback for Salesforce Chat
A Seamless Way to Get Immediate Post-Chat Feedback Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, …
Find and Eliminate Dirty Data That’s Lurking in Your Salesforce CRM System
Salesforce’s customer relationship management (CRM) tool helps businesses support their customers in a powerful and efficient way by allowing them …
A Look Back at Dreamforce 2018
Last week, we joined nearly 200,000 Trailblazers for 4 days of learning and exploration. Dreamforce 2018 was a blast from …
Streamlining Support with Salesforce Case Forms
Pretty much every business has a contact form on its website. Simple and effective, they give customers and leads an …
3 Reasons to Store Feedback on the Customer Record
Are you getting the most out of the customer feedback you’re collecting? If your survey results are collecting dust in …
Live Chat: Acing the Effortless Support Experience
It’s no surprise that successful brands are built on the positive relationships they create with their customers. After all, modern …
How to Drive Conversions with Pre-Sales Surveys
There’s no sweeter deal than a lead who’s ready to buy and just needs a bit of coaxing. But as …
3 Tips on Maximizing Salesforce Survey Data
Customer feedback makes Salesforce even more powerful. When survey results live on the customer record, you not only gain visibility …
Enhancing Marketing Automation with Customer Feedback
Today’s buyers expect personalized, 1:1 experiences tailored to their wants and needs. They’re inundated by marketing messages through digital ads, social …
Collect Quick, Actionable Feedback with Like/Dislike Questions
We’ve moved away from a world of lengthy, boring surveys and into a world of quick, transactional feedback. Today’s customer …