Why GetFeedback is the Best Customer Experience (CX) Solution for Salesforce
Over recent years, we’ve seen an indisputable shift in customer expectations—from receiving great service to having amazing customer experiences.
How to Use Net Promoter Score (NPS) to Drive Growth
Interested in learning more about your customers so you can improve products, enhance customer experience, and ultimately drive growth? It’s …
Introducing SMS Invitations
Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey …
How to Measure Net Promoter Score (NPS) With Salesforce
Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. The platform’s robust offerings and ease of integration …
40 Customer Retention Statistics You Need to Know
Anytime a customer cuts ties, you experience the negative impact of customer churn. While some churn is a normal part of …
Introducing Automated Email
An easy way to email survey invitations immediately after customer interactions Today, we’re excited to announce Automated Email. This feature …
3 Key Pillars of a Successful NPS Program With Salesforce
It’s no secret it costs five times more to attract a new customer than to keep an existing one. This …
The Ultimate Playbook for Live Chat Customer Service
Today, companies must provide customers with personalized, seamless customer service across all channels. But that’s not all—the modern customer also …
Introducing GetFeedback for Salesforce Chat
A Seamless Way to Get Immediate Post-Chat Feedback Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, …
Find and Eliminate Dirty Data That’s Lurking in Your Salesforce CRM System
Salesforce’s customer relationship management (CRM) tool helps businesses support their customers in a powerful and efficient way by allowing them …
A Look Back at Dreamforce 2018
Last week, we joined nearly 200,000 Trailblazers for 4 days of learning and exploration. Dreamforce 2018 was a blast from …
Streamlining Support with Salesforce Case Forms
Pretty much every business has a contact form on its website. Simple and effective, they give customers and leads an …