Live Chat: Acing the Effortless Support Experience
It’s no surprise that successful brands are built on the positive relationships they create with their customers. After all, modern …
How to Drive Conversions with Pre-Sales Surveys
There’s no sweeter deal than a lead who’s ready to buy and just needs a bit of coaxing. But as …
3 Tips on Maximizing Salesforce Survey Data
Customer feedback makes Salesforce even more powerful. When survey results live on the customer record, you not only gain visibility …
Enhancing Marketing Automation with Customer Feedback
Today’s buyers expect personalized, 1:1 experiences tailored to their wants and needs. They’re inundated by marketing messages through digital ads, social …
Collect Quick, Actionable Feedback with Like/Dislike Questions
We’ve moved away from a world of lengthy, boring surveys and into a world of quick, transactional feedback. Today’s customer …
Spotting Service Gaps with Customer Support Feedback
Over half of Millennials, Gen Xers, and Baby Boomers have cut ties with a brand because of bad customer service, …
6 Reasons to Store Customer Feedback in Salesforce
You know your company, but how well do you know your customers? It’s a question business leaders are asking themselves …
What Makes an Awesome Admin Awesome?
So many companies run on Salesforce, it’s practically an industry unto itself. The customer success platform has 150,000 customers and over 3.75 …
Managed Mapping: Instantly Connect Your Surveys to Salesforce
Customer feedback rounds out your customer data and makes your Salesforce org even more powerful. But unless you’re a certified admin, mapping …
15 Fun Facts About Dreamforce [INFOGRAPHIC]
In just 30 days, thousands will flock to San Francisco for the 15th annual Dreamforce. This year promises to be …
Introducing One-Touch Email Survey Templates for Salesforce
When it comes to collecting customer feedback, timing is everything. If you miss the brief window when experiences are fresh …
12 Years of Dreamfest [Infographic]
This November, 170,000 people will flock to San Francisco for the 15th annual Dreamforce, Salesforce’s 4-day tech conference that attracts …