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Blog Home › Salesforce

Category: Salesforce

Categories: FeaturedCustomer ExperienceSalesforceOnline SurveysCustomersProductCompany

Blog posts

CX Takeaways from Dreamforce 2019

CX Takeaways From Dreamforce 2019

Sara Staffaroni

On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce …

Introducing GetFeedback for Field Service Lightning

Crystal Reitmeir

Get visibility into the onsite service experience and take immediate action to improve your field service operations.

measure nps with salesforce

How to Measure Net Promoter Score® (NPS®) With Salesforce

Chris Boeckelman

Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. The platform’s robust offerings and ease of integration …

Introducing GetFeedback Flow Templates

Crystal Reitmeir

Increase data quality, reduce clicks, and drive key business processes with CRM embedded surveys.

Why GetFeedback is the Best Customer Experience (CX) Solution for Salesforce

Why GetFeedback is the Best Customer Experience (CX) Solution for Salesforce

Maura Rivera

Over recent years, we’ve seen an indisputable shift in customer expectations—from receiving great service to having amazing customer experiences.

how to use nps to improve your customer experience

How to Use Net Promoter Score® (NPS®) to Drive Growth

Chris Boeckelman

Interested in learning more about your customers so you can improve products, enhance customer experience, and ultimately drive growth? It’s …

SMS Invitations Category Image

Introducing SMS Invitations

Maura Rivera

Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey …

customer retention statistics customer experience

40 Customer Retention Statistics You Need to Know

Chris Boeckelman

Anytime a customer cuts ties, you experience the negative impact of customer churn. While some churn is a normal part of …

Introducing Automated Email

Maura Rivera

An easy way to email survey invitations immediately after customer interactions Today, we’re excited to announce Automated Email. This feature …

NPS Survey

3 Key Pillars of a Successful NPS® Program With Salesforce

Maura Rivera

It’s no secret it costs five times more to attract a new customer than to keep an existing one. This …

live chat customer service

The Ultimate Playbook for Live Chat Customer Service

Kimberly Powell

Today, companies must provide customers with personalized, seamless customer service across all channels. But that’s not all—the modern customer also …

Introducing GetFeedback for Salesforce Chat

Crystal Reitmeir

A Seamless Way to Get Immediate Post-Chat Feedback Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, …

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*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons
are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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