How to Use Net Promoter Score (NPS) to Drive Growth
Interested in learning more about your customers so you can improve products, enhance customer experience, and ultimately drive growth? It’s …
Introducing SMS Invitations
Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey …
How to Measure Net Promoter Score (NPS) With Salesforce
Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. The platform’s robust offerings and ease of integration …
40 Customer Retention Statistics You Need to Know
Anytime a customer cuts ties, you experience the negative impact of customer churn. While some churn is a normal part of …
Introducing Automated Email
An easy way to email survey invitations immediately after customer interactions Today, we’re excited to announce Automated Email. This feature …
3 Key Pillars of a Successful NPS Program With Salesforce
It’s no secret it costs five times more to attract a new customer than to keep an existing one. This …
The Ultimate Playbook for Live Chat Customer Service
Today, companies must provide customers with personalized, seamless customer service across all channels. But that’s not all—the modern customer also …
Introducing GetFeedback for Salesforce Chat
A Seamless Way to Get Immediate Post-Chat Feedback Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, …
Find and Eliminate Dirty Data That’s Lurking in Your Salesforce CRM System
Salesforce’s customer relationship management (CRM) tool helps businesses support their customers in a powerful and efficient way by allowing them …
A Look Back at Dreamforce 2018
Last week, we joined nearly 200,000 Trailblazers for 4 days of learning and exploration. Dreamforce 2018 was a blast from …
Streamlining Support with Salesforce Case Forms
Pretty much every business has a contact form on its website. Simple and effective, they give customers and leads an …
3 Reasons to Store Feedback on the Customer Record
Are you getting the most out of the customer feedback you’re collecting? If your survey results are collecting dust in …