CX Takeaways From Dreamforce 2019
On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce …
On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce …
Get visibility into the onsite service experience and take immediate action to improve your field service operations.
Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. The platform’s robust offerings and ease of integration …
Increase data quality, reduce clicks, and drive key business processes with CRM embedded surveys.
Over recent years, we’ve seen an indisputable shift in customer expectations—from receiving great service to having amazing customer experiences.
Interested in learning more about your customers so you can improve products, enhance customer experience, and ultimately drive growth? It’s …
Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey …
Anytime a customer cuts ties, you experience the negative impact of customer churn. While some churn is a normal part of …
An easy way to email survey invitations immediately after customer interactions Today, we’re excited to announce Automated Email. This feature …
It’s no secret it costs five times more to attract a new customer than to keep an existing one. This …
Today, companies must provide customers with personalized, seamless customer service across all channels. But that’s not all—the modern customer also …
A Seamless Way to Get Immediate Post-Chat Feedback Today, we’re excited to launch GetFeedback for Salesforce Chat. With this feature, …