Managed Mapping: Instantly Connect Your Surveys to Salesforce
Customer feedback rounds out your customer data and makes your Salesforce org even more powerful. But unless you’re a certified admin, mapping …
15 Fun Facts About Dreamforce [INFOGRAPHIC]
In just 30 days, thousands will flock to San Francisco for the 15th annual Dreamforce. This year promises to be …
Introducing Survey Email Templates for Salesforce
When it comes to collecting customer feedback, timing is everything. If you miss the brief window when experiences are fresh …
12 Years of Dreamfest [Infographic]
This November, 170,000 people will flock to San Francisco for the 15th annual Dreamforce, Salesforce’s 4-day tech conference that attracts …
Boosting Case Deflection with Knowledge Base Surveys
For customer service teams, time is a particularly precious resource. Customer service agents have to resolve issues efficiently while giving customers personalized …
Introducing GetFeedback for Salesforce Service Cloud
Take your customer service to a new level Today’s customer service leaders face a daunting challenge: customers are asking for …
How Peapack-Gladstone Bank Supercharged Its Client Experience
Founded in 1921, Peapack-Gladstone Bank is a financial institution that has stood the test of time. The New Jersey-based commercial …
Why Marketers Should Drive the Customer Experience [Podcast]
Most companies care about delivering a great customer experience, but where should they start? Historically, customer experience management has fallen on the shoulders …
How Win-Loss Surveys Helped Us Sell Smarter
Sales is tough. Contrary to popular belief, you can’t schmooze your way to the end of a sales cycle by wining and …
Creating a Case Closed CSAT Workflow with Salesforce
We all know customer service has a major impact on customer relationships. It makes sense—customers tend to talk to customer service …
5 Takeaways from Salesforce’s “State of Service” Report
Salesforce recently reached out to more than 2,600 customer service professionals around the world to learn how they manage ever-rising customer demands. Their …
How to Measure Customer Satisfaction with Salesforce
Salesforce Service Cloud is one of the most popular case and customer support management solutions on the market today. Customer …