Collect Quick, Actionable Feedback with Like/Dislike Questions
We’ve moved away from a world of lengthy, boring surveys and into a world of quick, transactional feedback. Today’s customer …
Spotting Service Gaps with Customer Support Feedback
Over half of Millennials, Gen Xers, and Baby Boomers have cut ties with a brand because of bad customer service, …
6 Reasons to Store Customer Feedback in Salesforce
You know your company, but how well do you know your customers? It’s a question business leaders are asking themselves …
What Makes an Awesome Admin Awesome?
So many companies run on Salesforce, it’s practically an industry unto itself. The customer success platform has 150,000 customers and over 3.75 …
Managed Mapping: Instantly Connect Your Surveys to Salesforce
Customer feedback rounds out your customer data and makes your Salesforce org even more powerful. But unless you’re a certified admin, mapping …
15 Fun Facts About Dreamforce [INFOGRAPHIC]
In just 30 days, thousands will flock to San Francisco for the 15th annual Dreamforce. This year promises to be …
Introducing One-Touch Email Survey Templates for Salesforce
When it comes to collecting customer feedback, timing is everything. If you miss the brief window when experiences are fresh …
12 Years of Dreamfest [Infographic]
This November, 170,000 people will flock to San Francisco for the 15th annual Dreamforce, Salesforce’s 4-day tech conference that attracts …
Boosting Case Deflection with Knowledge Base Surveys
For customer service teams, time is a particularly precious resource. Customer service agents have to resolve issues efficiently while giving customers personalized …
Introducing GetFeedback for Salesforce Service Cloud
Take your customer service to a new level Today’s customer service leaders face a daunting challenge: customers are asking for …
How Peapack-Gladstone Bank Supercharged Its Client Experience
Founded in 1921, Peapack-Gladstone Bank is a financial institution that has stood the test of time. The New Jersey-based commercial …
Why Marketers Should Drive the Customer Experience [Podcast]
Most companies care about delivering a great customer experience, but where should they start? Historically, customer experience management has fallen on the shoulders …