Boosting Case Deflection with Knowledge Base Surveys
For customer service teams, time is a particularly precious resource. Customer service agents have to resolve issues efficiently while giving customers personalized …
Introducing GetFeedback for Salesforce Service Cloud
Take your customer service to a new level Today’s customer service leaders face a daunting challenge: customers are asking for …
How Peapack-Gladstone Bank Supercharged Its Client Experience
Founded in 1921, Peapack-Gladstone Bank is a financial institution that has stood the test of time. The New Jersey-based commercial …
Why Marketers Should Drive the Customer Experience [Podcast]
Most companies care about delivering a great customer experience, but where should they start? Historically, customer experience management has fallen on the shoulders …
How Win-Loss Surveys Helped Us Sell Smarter
Sales is tough. Contrary to popular belief, you can’t schmooze your way to the end of a sales cycle by wining and …
Creating a Case Closed CSAT Workflow with Salesforce
We all know customer service has a major impact on customer relationships. It makes sense—customers tend to talk to customer service …
5 Takeaways from Salesforce’s “State of Service” Report
Salesforce recently reached out to more than 2,600 customer service professionals around the world to learn how they manage ever-rising customer demands. Their …
How to Measure Customer Satisfaction with Salesforce
Salesforce Service Cloud is one of the most popular case and customer support management solutions on the market today. Customer …
Why Your Customer Feedback Needs to Live in Salesforce
Customer feedback is extremely valuable to any organization, and customer surveys are the most effective way to get it. A …
5 Key Stats from Salesforce’s “Connected Customer” Report
Salesforce recently reached out to more than 7,000 individuals around the globe to gain insight into the expectations and mindset …
7 Ways to Level Up Your Customer Feedback Program
Gone are the days of 30-question, mind-numbing surveys. Progressive companies have begun applying the same brand guidelines to their customer …
40 Customer Retention Statistics You Need to Know
Anytime a customer cuts ties, you experience the negative impact of customer churn. While some churn is a normal part of …