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Blog Home › Product Releases

Category: Product Releases

Categories: FeaturedCustomer ExperienceSalesforceOnline SurveysCustomersProductCompany

Blog posts

Introducing GetFeedback for Field Service Lightning

Crystal Reitmeir

Get visibility into the onsite service experience and take immediate action to improve your field service operations.

Introducing GetFeedback Flow Templates

Crystal Reitmeir

Increase data quality, reduce clicks, and drive key business processes with CRM embedded surveys.

New and Improved: GetFeedback Actions

Crystal Reitmeir

Surface time-sensitive customer feedback and take immediate action to enhance the customer experience.

email survey invitations getfeedback 3

5 Ways to Email Survey Invitations with GetFeedback

Crystal Reitmeir

At GetFeedback, we know email is a powerful survey distribution channel. In fact, 72% of people prefer to receive promotional …

SMS Invitations Category Image

Introducing SMS Invitations

Maura Rivera

Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey …

Survey template GetFeedback

New and Improved! GetFeedback Survey Templates

Crystal Reitmeir

New Pre-Built Survey Templates by GetFeedback We’re excited to release our new and improved in-app survey templates. Rather than starting …

Introducing Automated Email

Maura Rivera

An easy way to email survey invitations immediately after customer interactions Today, we’re excited to announce Automated Email. This feature …

Survey at Scale with Multi-Language and Draft Mode

Jana Barrett

Feedback is a gold mine for businesses, but sending surveys and analyzing the results takes time. How do you keep …

Measuring Customer Effort Just Got Easier

Maura Rivera

You may have solved your customer’s problem, but if it took them digging through three help articles and sending six …

GetFeedback Winter '18

What’s New in GetFeedback Winter ’18

Keith Weissglass

Last month, GetFeedback rolled out three big releases to help you supercharge your customer feedback program. If you want to …

Text Analytics

Introducing GetFeedback Text Analytics

Maura Rivera

Some of the most valuable customer feedback comes in the form of open-ended comments. It’s the feedback that doesn’t fit …

What’s New in GetFeedback Summer ’17

Keith Weissglass

Over the past few months, we’ve been hard at work on new features and updates to help you capture better feedback. …

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*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons
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