How to Take Survey Feedback and Build an Actionable Plan
Collecting survey feedback from your customers is easier now than it has ever been before. Survey tools can help you …
![[Infographic] How to Run a Voice of the Customer Program](https://www.getfeedback.com/blog/wp-content/uploads/sites/1/2019/07/Infographic-How-to-Run-a-Voice-of-the-Customer-Program-706x463.jpg)
[Infographic] How to Run a Voice of the Customer Program
A Voice of the Customer (VoC) program captures, analyzes and reports on all customer feedback associated with your company.
Designing Surveys: 4 Key Things to Consider
Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a …
Survey Reporting: How to Communicate Your Survey Results
Survey reporting isn’t a prescribed formula. You need a way to present your findings in a meaningful way that caters …
Creating a Questionnaire That Drives Responses
Staying competitive in business today requires meeting and exceeding customer expectations. To do that, you first need to know what …
Customer Experience vs. User Experience vs. User Interface
I’ve lost count of the number of meetings that I’ve had with copywriters, marketers, and designers where the terms customer …
How to Identify Your Most Important Customer Touchpoints
When tasked with overhauling the customer experience (CX), business leaders often seek to identify the most critical customer touchpoints. The …
New Study: Why Emotional Connection is Essential for Customer Loyalty
Every company wants a slew of loyal customers who are excited about new products, features, and offerings. Indeed, there are …
7 Samples of Feedback Forms for Customers That Actually Work
We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. …
CX Tools: Why Few is Better Than Many
CX tools are dominating the software space. In fact, according to Capterra, there are over 300 different customer experience tools …
Customer Satisfaction Questionnaires: Top Benefits of Using Them
Customer satisfaction questionnaires, also known as Customer Satisfaction Score (CSAT) surveys, keep your customers engaged with your brand, keep them …
Build a Customer Service Survey That Will Engage Your Customers
While people feel compelled to be involved in the decision-making process of a company, and love to feel like their …