Interview with CX Ambassador Myshka Sansoin
Customer experience (CX) is an ever-evolving industry with unexpected twists and turns. But it’s also this unexpected component that makes …
7 Samples of Feedback Forms for Customers That Actually Work
We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. …
Write the Perfect Customer Thank you Email
We all want to feel appreciated, and your customers are no different. In fact, according to research conducted by the …
How to Use Text Analytics to Improve Your Customer Experience
With text analytics, you can examine open-text feedback for an organized, actionable, high-level view on the feelings and the comments …
Customer Satisfaction Score (CSAT) Industry Benchmarks
If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in …
CX Takeaways From Dreamforce 2019
On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce …
The State of Voice of the Customer (VoC) for B2B Companies
Voice of the Customer (VoC) programs have been emerging across the board in the last few years. But have they …
How to Define Customer Satisfaction and Measure it
Defining customer satisfaction is not easy. On the surface, you think you know what it means to have a satisfied …
Optimize Your Customer Experience Management Strategy
A recent study by PwC found that one in three consumers will walk away from a brand they love after …
The Top 4 Customer Experience Challenges and How to Overcome Them
The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused …
Why Survey Data Collection Is More Important Than Ever
Survey data collection might not seem like a revolutionary or groundbreaking business practice but in an economy that’s increasingly being …
How to Earn Executive Support for Your VoC Program
A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action …