Are Customer Satisfaction Score (CSAT) Surveys Still Relevant?
Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a …
Event Survey Questions: 7 Questions You Must Ask Your Attendees
There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at …
What is a Good NPS Score?
The question of what is a good NPS score is popular among brands who value customer experience.
3 Scenarios Where Email Surveys Are the Best Option
With all this focus on alternative survey distribution channels, you may think that emails are going the way of the …
Survey Tools: Everything You Need to Know to Choose the Right Tool for You
No matter what kind of business you’re in, you need to know your audience well in order to sell to …
Job Satisfaction Surveys: 2 Templates for You to Use
While being a customer-centric company is key for delivering great customer experience, you can’t forget about the employee experience. After …
How to Use NPS Data to Transform the Customer Journey
So you’ve decided to use an NPS (Net Promoter Score) survey to improve your brand’s customer experience (CX). You’ve decided on …
Customer Voice is More Important Than Ever—Here’s Why
The customer voice, also known as Voice of the Customer (VoC), is at the core of any successful customer experience (CX) …
Make a Survey Online That Will Delight Your Customers, Not Annoy Them
If you make a survey online without giving it much thought, you’ll find that your customers won’t care for it …
How to Write Self-Service Support Material
When done right, self-service support material help your customers complete tasks on their own. But for self-service support resource to …
How to Turn NPS Detractors Into Promoters
The Net Promoter Score (NPS) metric is the perfect way to determine which customers are your brand advocates (NPS Promoters), …
10 SMS Survey Best Practices
SMS surveys—also known as text message surveys—are perfect for reaching those customers always on the go. They’re also great if …