Measure Customer Loyalty With NPS in Salesforce
You can learn a lot about your customers by asking one simple question: On a scale of 1-10, how likely …
Interview With CX Ambassador Graham Clark
We kicked off our Customer Experience (CX) Ambassadors Program in January featuring an interview with Myshka Sansoin, manager of customer …
Drive More Revenue with CSAT, NPS and CES
The focus on customer experience isn’t going anywhere. In fact, we’d argue that superb customer experience is no longer just …
Developing Surveys to Boost Customer Retention Through Actionable Data
Customer retention is a leading critical performance indicator for companies in 2020, and for good reason. In fact, a survey …
Implementing a Customer Experience Strategy That Works
Competition for customer loyalty is stronger than ever in 2020. With so many companies vying for each customer’s attention, a …
How to Run a Successful VoC Program With Salesforce
In today’s competitive marketplace, it’s more important than ever that companies deliver amazing customer service. Focusing on customer experience just …
Interview With CX Ambassador Myshka Sansoin
Customer experience (CX) is an ever-evolving industry with unexpected twists and turns. But it’s also this unexpected component that makes …
7 Samples of Feedback Forms for Customers That Actually Work
We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. …
Write the Perfect Customer Thank you Email
We all want to feel appreciated, and your customers are no different. In fact, according to research conducted by the …
How to Use Text Analytics to Improve Your Customer Experience
With text analytics, you can examine open-text feedback for an organized, actionable, high-level view on the feelings and the comments …
Customer Satisfaction Score (CSAT) Industry Benchmarks
If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in …
CX Takeaways From Dreamforce 2019
On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce …