5 Smart Ways to Use Your NPS Survey Results
The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, …
5 Support Tools to Improve Customer Experience
Today’s customers have high expectations for support. They want answers to their questions—and they want them quickly. In order to …
5 Survey Tips for Getting Better Customer Data
Some people might say that the secret to a successful customer feedback survey campaign is quantity. If you send out …
When and How to Develop Customer Service Material
As a customer service leader, you want to make sure your audience is supported at all times. Customers should have …
Use Voice of Customer (VOC) Data to Improve Customer Service
A Voice of Customer (VOC) program aims to gather and analyze customer insights, allowing you to identify trends and strategies to improve …
Write the Perfect Customer Thank you Email
We all want to feel appreciated, and your customers are no different. In fact, according to research conducted by the …
How to Create the Perfect Customer Survey
Customer service and customer feedback go hand in hand: to provide the best service possible, you need insight from your …
Decrease Customer Churn Rates for Good
It’s not rocket science: the lower your customer churn rate, the higher your profit. But do you know how much …
What’s the Customer Loyalty Loop?
The value of loyal customers can’t be overestimated—they trust your business, make more purchases, and act as brand advocates. Yet, …
Use This Checklist to Create the Perfect Customer Survey
Creating a customer survey is hard work. Not only do you have to ensure your questions can deliver truly valuable insights, …
How to Use Your Customer Journey Map to Increase Business Productivity
If the teams in your organization appear productive, but you’re still having a hard time pushing the needle, the problem …
Use These Survey Questions to Predict and Increase Customer Retention
When it comes to measuring the probability for a customer to return to a brand and make new purchases, many …