Optimize Your Customer Experience Management Strategy
A recent study by PwC found that one in three consumers will walk away from a brand they love after …
The Top 4 Customer Experience Challenges and How to Overcome Them
The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused …
Why Survey Data Collection Is More Important Than Ever
Survey data collection might not seem like a revolutionary or groundbreaking business practice but in an economy that’s increasingly being …
How to Earn Executive Support for Your VoC Program
A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action …
![[Infographic] Why the Effortless Experience is Not Enough header blog](https://www.getfeedback.com/blog/wp-content/uploads/sites/1/2019/09/Infographic-Why-the-Effortless-Experience-is-Not-Enough-header-blog-706x470.jpg)
[Infographic] Why the Effortless Experience is Not Enough
If you’re reading this article you’ve probably read or heard about the book: “The Effortless Experience: Conquering the New Battleground …
NPS, CES, CSAT: Which One is the Best Metric?
NPS, CES, and CSAT are customer loyalty metrics. They’re used to measure the level of loyalty that a customer has …
Why an Effortless Experience Isn’t Enough for Customer Loyalty
A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. …
The Top 6 CX Articles of 2019
We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now …
Optimize Customer Satisfaction With Our Free CSAT Toolkit
Measuring Customer Satisfaction Score (CSAT) can be used to determine how a customer feels about the experience overall, parts of the …
How to Take Survey Feedback and Build an Actionable Plan
Collecting survey feedback from your customers is easier now than it has ever been before. Survey tools can help you …
![[Infographic] How to Run a Voice of the Customer Program](https://www.getfeedback.com/blog/wp-content/uploads/sites/1/2019/07/Infographic-How-to-Run-a-Voice-of-the-Customer-Program-706x463.jpg)
[Infographic] How to Run a Voice of the Customer Program
A Voice of the Customer (VoC) program captures, analyzes and reports on all customer feedback associated with your company.
Designing Surveys: 4 Key Things to Consider
Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a …